Medical Receptionist

Nurture Pediatrics; Nolensville (TN); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

HSA

Disability Insurance

Life Insurance

Cancer Insurance

Accident Insurance

Paid Time Off

Sick Time

Job summary

Nurture Pediatrics in Nolensville, TN is seeking a friendly Medical Receptionist to join our pediatric practice. You will greet families, schedule visits, verify insurance, collect payments, and maintain a welcoming front desk during weekday hours.

Ideal candidates have a high school diploma and at least two years in customer service, experience with EMR, and a commitment to HIPAA. This role offers a supportive team, competitive benefits, and opportunities for growth in a patient-centered

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience.
• Experience with electronic medical records (EMR).
• Strong verbal and written communication; HIPAA compliant.

Responsibilities

• Greet patients and families in a friendly, professional manner.
• Check patients in and out for appointments.
• Verify demographics and contact information.
• Answer phone calls and assist with inquiries.
• Respond to messages and appointment requests.
• Schedule well visits, sick visits and follow-ups.
• Verify insurance eligibility and collect copays/deductibles.
• Process self-pay accounts and TennCare changes when needed.
• Scan/upload documents and manage EMR records.
• Maintain a clean, organized front desk and patient portal communications.

Skills

Customer service

Multitasking

Phone etiquette

Detail-oriented

HIPAA compliance

Communication

Reliability

Confidentiality

Education

High school diploma or GED

Tools

EMR system

Job description

Medical Receptionist

Nurture Pediatrics – Nolensville, TN

Join a team that loves the person in front of them.

Nurture Pediatrics is seeking a friendly, organized, and dependable Medical Receptionist to join our growing pediatric practice in Nolensville, Tennessee. This position is often the first impression families have of our office, and we are looking for someone who enjoys providing excellent customer service while helping create a positive experience for children and parents.

Position Summary

The Medical Receptionist is responsible for managing front desk operations, greeting patients, scheduling appointments, verifying insurance, collecting payments, and providing exceptional customer service to families. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment.

Your arrival and departure time will be dependent upon the needs of the clinic, but will fall between 7:00am – 6:30pm Monday – Friday and 8:00am - 12:30pm Saturdays.

Key Responsibilities

Patient Reception & Customer Service

• Welcome patients and families in a friendly and professional manner

• Check patients in and out for appointments

• Verify patient demographics and contact information

• Answer incoming phone calls and assist with patient inquiries

• Respond to patient messages and appointment requests

• Maintain a positive and professional front office environment

Scheduling

• Schedule well visits, sick visits, behavioral visits, nurse visits, and follow-up appointments

• Assist families with appointment changes and cancellations

• Follow scheduling guidelines and provider preferences

• Manage appointment confirmations and no-show follow-up procedures

Insurance & Payment Processing

• Verify insurance eligibility and benefits

• Identify copays, deductibles, coinsurance, and patient balances

• Collect payments at the time of service

• Process self-pay accounts according to office policies

• Assist with TennCare PCP change processes when needed

Administrative Responsibilities

• Scan and upload documents into the electronic medical record

• Process school, sports, daycare, and other patient forms

• Manage patient portal requests and communication

• Maintain accurate patient records

• Complete opening and closing front office duties

Qualifications

Required

• High school diploma or GED

• Minimum of 2 years of customer service experience

• Strong computer and data-entry skills

• Excellent verbal and written communication skills

• Ability to multitask and work efficiently in a fast-paced environment

• Professional, dependable, and team-oriented attitude

• Previous medical office or pediatric office experience

• Experience with electronic medical records (EMR)

• Insurance verification experience

• Medical receptionist or healthcare customer service experience

Skills & Competencies

Successful candidates will demonstrate:

• Exceptional customer service skills

• Attention to detail

• Professional phone etiquette

• Strong organizational skills

• Ability to manage multiple priorities

• Problem-solving and critical thinking abilities

• Reliability and punctuality

• Ability to maintain patient confidentiality and HIPAA compliance

Benefits

Benefits eligibility begins after 90 days of employment:

• Medical, Dental & Vision Insurance

• 401(k) Retirement Plan with Matching

• Health Savings Account (HSA)

• Short-Term & Long-Term Disability Insurance

• Life Insurance

• Cancer Insurance

• Accident Insurance

• Paid Time Off / Vacation Accrual

• Sick Time

What We Offer

• Competitive pay based on experience

• Paid time off

• Health and wellness benefits

• Supportive team environment

• Opportunities for growth and development

• Meaningful work serving children and families

Why Nurture Pediatrics?

At Nurture Pediatrics, we believe in:

• Loving the person in front of us

• Taking time to listen

• Serving joyfully

• Working together as a team

If you are passionate about helping families and want to be part of a patient-centered pediatric practice, we would love to hear from you.

Nurture Pediatrics
Nolensville, Tennessee
Equal Opportunity Employer