Medical Receptionist

shm; Montvale (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Disability coverage

Job summary

VillageMD/CityMD in Montvale, NJ is seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate with the team to ensure timely care. You will handle paperwork, insurance questions, and data entry, while delivering exceptional service in person and over the phone.

The role requires a high school diploma or GED, excellent communication, and the ability to work in a fast-paced health-care setting. Bilingual skills are a plus depending on site location.

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Bilingual language skills may be required based on site location.
• Experience in high-volume, high-intensity service environments preferred.
• Computer proficiency with fast typing speed (approx. 55 wpm).

Responsibilities

• Greet and welcome patients.
• Organize and coordinate patient intake and appointments.
• Enter/update patient information in the system.
• Assist patients with form completion.
• Scan, update, and file medical records.
• Answer calls and respond to questions promptly.
• Process insurance information and verify eligibility.
• Handle co-pays and payments accurately.
• Provide outstanding customer service to every patient.
• Inform managers of waiting times and patient inquiries.

Skills

Communication skills

Bilingual

Typing 55 wpm

Customer service

Teamwork

High-volume environment experience

Education

High School Degree or GED

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Essential Functions/Responsibilities

• Greeting and welcoming patients


• Organizing and coordinating patient in-take and other appointments


• Accurately enters/updates patient information in system


• Assisting patients with completion of paperwork when necessary


• Scanning, updating and filing medical records


• Answering phone calls, questions, etc. in a prompt and polite manner


• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)


• Handling cash and co-payments accurately and responsibly


• Providing outstanding customer service to every patient


• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

• A High School Degree or GED


• Happy, welcoming, and can-do attitude with patients and coworkers


• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred


• Excellent verbal, written, and interpersonal communication skills


• Detail-oriented and a team player


• Computer Proficiency and superior keyboarding skills (approximately 55 wpm)


• Flexible/adaptable nature to work in a continuously evolving environment


• Passion for helping others in a healthcare environment


• Ability to effectively interact with physicians, patients and other staff members


• Bilingual language skills required or preferred based on site location.

Physical requirements

Ability to sit and stand for periods of time. Heavy computer use required.

Pay Rate

Pay Rate: $18.25 per hour

The provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

• Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.