Patient Service Representative

Summit Health Management; Deer Park (OH); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

VillageMD is seeking a Patient Service Representative at CityMD to warmly greet patients and coordinate intake while ensuring accurate data entry and efficient service.

You will handle insurance verification, questions, and paperwork with attention to detail, supporting a fast and friendly patient experience across a busy site.

Qualifications

• A High School Degree or GED.
• Happy, welcoming, and can-do attitude with patients and coworkers.
• Experience working in high-volume/high-intensity service environments.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and keyboarding skills (about 55 wpm).
• Flexible/adaptable to a changing environment.
• Bilingual language skills may be required based on site location.
• Ability to sit/stand for periods; heavy computer use.
• Experience with EHR, Practice Management Systems, and related systems.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and other appointments.
• Accurately enters/updates patient information in system.
• Assisting patients with completion of paperwork.
• Scanning, updating and filing medical records.
• Answering phone calls and patient questions promptly.
• Processing insurance information, verifying eligibility, and liaising with Billing.
• Handling cash and co-payments accurately.
• Providing outstanding customer service to every patient.
• Informing site manager of wait times and inquiries.

Skills

Verbal communication

Written communication

Interpersonal skills

Bilingual

Customer service

Team player

Detail oriented

Typing (55 wpm)

Education

High School diploma or GED

Tools

EHR

Practice Management System

Departmental/Ancillary Systems

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Essential Functions/Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient in-take and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

A High School Degree or GED Happy, welcoming, and can-do attitude with patients and coworkers Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred Excellent verbal, written, and interpersonal communication skills Detail-oriented and a team player Computer Proficiency and superior keyboarding skills (approximately 55 wpm) Flexible/adaptable nature to work in a continuously evolving environment Passion for helping others in a healthcare environment Ability to effectively interact with physicians, patients and other staff members Bilingual language skills required or preferred based on site location. Physical requirements Ability to sit and stand for periods of time. Heavy computer use required. Standard Office Technology in a Window based environment preferred. Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Pay Rate

Pay Rate: $18.25 per hour The provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Interviews are conducted at select Our Company locations during regular business hours only.