Medical Receptionist

Wildwoodclinic; Madison (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Wildwood Clinic is seeking a full-time Medical Receptionist in Madison, WI. This role is crucial in providing exceptional customer service while managing patient appointments and communications in a healthcare setting.

Ideal candidates will have at least 2 years of experience with Epic scheduling and previous experience as a receptionist. Strong communication and multitasking skills are essential for enhancing patient experience within the clinic.

Qualifications

• 2 years of Epic scheduling experience.
• Previous experience in a customer service or receptionist role in healthcare.
• Ability to handle confidential information.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage incoming calls, emails, and inquiries.
• Schedule and confirm patient appointments using Epic.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Epic

Electronic health record systems

Job description

Medical Receptionist# Medical ReceptionistHot JobWildwood Clinic Madison - Madison, WI 53716; Wildwood Cottage Grove Clinic - Cottage Grove, WI 53527## OverviewPosition TypeFull TimeJob ShiftDay## Description**Purpose of the Position:** The Clinic Receptionist at WILDWOOD FAMILY CLINIC is responsible for providing exceptional customer service and administrative support to ensure smooth operations within the clinic. This role serves as the first point of contact for patients and visitors, managing appointments, and facilitating communication between patients and healthcare providers.**Essential Functions:**1. Greet patients and visitors warmly and professionally, ensuring a welcoming environment.2. Manage incoming calls, emails, and inquiries, providing accurate information and directing them to the appropriate departments.3. Schedule and confirm patient appointments using the clinic's electronic health record system, with a preference for Epic experience.4. Maintain patient records and ensure confidentiality in accordance with clinic policies and regulations.5. Assist patients with check-in and check-out procedures, including verifying insurance information and processing payments.6. Coordinate with healthcare providers and staff to ensure efficient patient flow and address any scheduling conflicts.7. Handle administrative tasks such as filing, photocopying, and data entry as needed.8. Address patient concerns and complaints with empathy and professionalism, escalating issues to management when necessary.9. Maintain a clean and organized reception area to enhance the patient’s experience.10. Participate in team meetings and contribute to continuous improvement initiatives within the clinic.## QualificationsRequired Education: - High school diploma or equivalent Required Experience:* Previous experience in a customer service or receptionist role, preferably within a healthcare setting* Familiarity with scheduling appointments and managing patient records* 2 years of Epic scheduling experience* Inbound/Outbound phone call experienceRequired Skills and Abilities: - Sound communication skills - Proficiency in using office equipment such as computers, fax machines, and telephones - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Strong organizational skills and attention to detail Preferred Skills and Abilities: - Experience with Epic or other electronic health record (EHR) systems - Knowledge of medical terminology - Ability to handle confidential information with discretion - Bilingual abilities are a plusExperience in Medical Insurance preferred