Medical Receptionist

Livingston Community Health in; Hughson (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Medical Receptionist to join their team. This role is pivotal in delivering exceptional customer service and ensuring a smooth patient experience. You'll be responsible for greeting patients, managing appointments, and handling sensitive information with care. If you thrive in a fast-paced environment and are passionate about making a difference in healthcare, this opportunity is perfect for you. Join a mission-driven organization and contribute to the well-being of the community while growing your career in a supportive environment.

Qualifications

• High School diploma or GED required.
• 2+ years of experience in a medical office or similar setting.

Responsibilities

• Greet and register patients, ensuring accurate demographics.
• Handle incoming calls and schedule appointments efficiently.
• Process payments and maintain a clean reception area.

Skills

Customer Service

Bilingual (English/Spanish)

Communication Skills

Critical Thinking

Problem Solving

Education

High School diploma or GED

2+ years of medical office experience

Tools

Practice Management Application

Electronic Health Record (EHR) system

Job description

Medical Receptionist (Administrative)

Position Overview

A successful Medical Receptionist must be passionate about healthcare and want to make a difference in the lives of others while acting as a mission-driven catalyst to help Livingston Community Health deliver the best quality of care and excellent service to our patients and their families.

The Medical Receptionist contributes to Livingston Community Health's continued success by passionately executing the organization's business model, promoting the company culture, mission and values. This Job Description identifies the major responsibilities of this position. Responsibilities include delivering excellent customer service to all our current or prospective patients with an empathetic and professional attitude.

Essential Functions, Duties, and Responsibilities

Greets all visitors and patients with a warm smile.
Provide quality customer service care with a positive attitude.
Register new patients according to established procedures.
Ensure patient demographics are current and accurate at time of visit including insurance status.
Verify insurance eligibility or self pay amount at each visit.
Complete applications and enroll uninsured or underinsured patients to various programs which may include Sliding Fee, Every Woman Counts, Family Pact or Gateway.
Provide Good Faith Estimates to all self-pay patients prior to the visit for services scheduled three days in advance.
Assist patients with any questions or concerns by directing them to appropriate resources.
Inform patients of relevant medical office policies and procedures.
Process patients within a prompt cycle time for an efficient flow
Enter all relevant patient information into the Practice Management or Electronic Health Record system.
Answer all incoming calls in a professional and timely manner.
Schedule patient appointments and confirm upcoming appointments and recalls - while following the guidelines and scripts.
Research and answer any questions/correspondence regarding a patient's account in a timely manner.
Pre-flows patients, based on clinic protocols.
Monitor, follow up and document patient no shows within EHR or rescheduled appointment.
Document all communication with patients via EHR.
Collect and input patient payments made with cash, credit card, check or money orders into daily money batches in Practice Management Application.
Balance daily cash and close the payment batches daily.
Complete money batch reconciliation process daily.
Provide patients with updated information on programs and services as changes occur.
Maintain a clean and professional reception area.
Safeguard privacy and confidentiality of all patient information by following HIPAA guidelines.
Provide Front Office support at other LCH Sites, as required.
Other duties as assigned.

Education, Knowledge, Skills, and Abilities

Education -

High School diploma or GED.
At least 2 years of medical office experience or similar setting.
Bilingual, English/Spanish preferred.

Knowledge, Skills, and Abilities -

Possess and maintain a positive attitude to internal and external customers.
Provide exceptional customer service with active listening.
Demonstrate effective and clear verbal / written communication skills.
Maintain organized work station.
Knowledge of basic office skills.
Possess Critical Thinking and Problem Solving skills.
Ethical execution of job duties.
Demonstrate initiative and ability to adapt to a fast pace and changing environment.