Medical Receptionist

CarePoint Health Management Associates; Hoboken (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare system in New Jersey is seeking a reception specialist to handle calls, schedule appointments, and address patient inquiries. This role requires a high school diploma and experience in customer service, specifically within a healthcare setting, offering competitive pay and benefits.

Benefits

Medical, dental, and vision insurance

401k with Company match

Generous paid time off

Tuition Reimbursement

Advancement and career development opportunities

Qualifications

• One year of experience in customer service or reception, preferably in a health care environment.
• Ability to prevent and defuse irate callers and patients.
• Knowledge of service organization.

Responsibilities

• Management of phones including answering, appointment scheduling, and screening patient requests.
• Maintaining patient confidentiality and complying with HIPAA regulations.
• Daily tasks include confirming appointments and verifying insurance.

Skills

Customer Service

Conflict Resolution

Knowledge of Medical Terminology

Education

High school diploma or equivalent

Job description

About Us

CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 4,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.

What You'll Be Doing

• Management of phones to include answering, appointment scheduling, proper routing of calls and screening of patient requests.
• Reviews schedule in advance to avoid conflicts.
• Confirms that all charts are ready and have appropriate paperwork.
• Addresses patient complaints in a timely and effective manner
• Keeps in constant communication with Office Manager and Senior Practice Manager.
• Performs other duties as needed to ensure the office operations run efficiently.
• Maintains patient confidentiality and complies with HIPAA regulations
• Daily Tasks include, but are not limited to: confirming appointments, verify insurance, verify I.D. of each patient, pre-authorizations, no auto RX refills without Doctor’s permission, problem log, return phone calls, patient paperwork to be completed within 72 hours, patients are seen in order of scheduled appointment.
• Other duties as assigned.

What We're Looking For

• High school diploma or equivalent
• One year of experience in customer service or reception, preferably in a health care environment.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
• Knowledge of medical terminology and organization services.

Indeed Sponsored Job Hashtags

Competitive pay • Medical, dental, and vision insurance • 401k with Company match • Generous paid time off • Paid Holidays • Tuition Reimbursement • Advancement and career development opportunities Covid-19 and Influenza Vaccinations are a requirement for employment at CarePoint Health. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from CarePoint. CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.