Medical Receptionist

ConvenientMD; Hadley (MA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) match after one year

Urgent care services at no cost

Job summary

ConvenientMD in Hadley, Massachusetts is hiring a Medical Receptionist who will serve as the first point of contact for patients. Your role will include greeting patients, managing registrations, and facilitating efficient clinic operations.

The ideal candidate is detail-oriented, compassionate, and has a high school diploma or GED. This position offers a range of benefits, including health coverage and a collaborative team environment.

Qualifications

• High School Diploma or GED required.
• Technically savvy with computer applications.
• Compassionate and supportive towards patients.

Responsibilities

• Greet patients and visitors professionally.
• Collect payments and manage financial transactions.
• Coordinate patient flow in the clinic.

Skills

Proactive communication

Detail-oriented

Compassionate and patient-focused

Technically savvy

Analytical and problem-solving skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre‑existing reservations are seen in a timely manner.

This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multitasking, we encourage you to apply.

Your Impact

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
• Payment Collection: Collect payments, insurance co‑pays, and prescription charges following clinic financial policies.
• Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
• Front Desk Management: Answer and direct phone calls in a professional and timely manner; keep the reception area organized and tidy; perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• CMD Technology & Offerings Expert: Become familiar with scope of services provided at CMD and costs affiliated with all services; navigate and utilize various software systems for reservation scheduling and electronic medical records.

Required Availability

• Must be able to work 12‑hour shifts in consecutive and/or non‑consecutive days.
• Flexibility to work nights, weekends, holidays.
• Must be able to work at a minimum of three other ConvenientMD locations within a one‑hour travel distance from your primary clinic.
• Required to travel for training shifts which will occur outside of your primary clinic within a one‑hour commute.

Who You Are

• Education: High School Diploma or GED required.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness with colleagues and patients.
• Detail‑oriented with excellent organizational skills: Ability to juggle and prioritize multiple high‑priority tasks in a fast‑paced work environment.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrates understanding for others and contributes to creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross‑collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoying collaboration with others and being part of a strong team dynamic.
• Driven and self‑motivated: Capable of working independently; possesses initiative and enthusiasm to help drive results.
• Strong analytical and problem‑solving skills: Able to comprehend, interpret, and apply appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Bonus Qualifications

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Pay Transparency

In order to maintain equity among team members, ConvenientMD has established defined hourly pay ranges for each role. Individual pay is determined based on a variety of factors, including but not limited to location, years of relevant experience, current market conditions, and budget considerations. The pay range listed reflects the potential compensation for this role within this region. Final compensation is determined at the conclusion of the interview process. If your desired compensation falls within the listed range, we encourage you to apply and learn more.

Hourly Pay Range for this Position: $20 - $25 USD

Why You’ll Love Working With Us

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to our team members and their families.
• Extensive benefit offerings including health, dental, and vision coverage, company‑paid short‑term disability, and optional pet insurance.
• 401(k) match after one year of service.
• Access to our primary care (depending on location).
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more.

We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.