Medical Receptionist

East Bay Community Action Program; East Providence (RI); On-site; USD 35,000 - 50,000; Full time

Job summary

An established community-focused organization is seeking a full-time Medical Receptionist to be the welcoming face of their healthcare center. This role involves managing front desk operations, including patient registration and appointment scheduling, while ensuring a professional atmosphere. The ideal candidate will have experience in customer service within a healthcare setting and be proficient in electronic health records. Join a supportive team that values collaboration and offers exceptional healthcare benefits, generous paid time off, and opportunities for professional development. If you're passionate about making a difference in the community, this is the perfect opportunity for you.

Benefits

Heavily subsidized medical and dental insurance

403(b) retirement plan with company match

Substantial paid time off

Tuition reimbursement

Paid CEU opportunities

Qualifications

• 1+ year experience in customer service in a healthcare setting.
• Familiarity with health insurance verification processes.

Responsibilities

• Manage front desk operations including patient registration and appointment scheduling.
• Maintain patient confidentiality and adhere to HIPAA regulations.

Skills

Customer Service

Multi-line Phone Systems

Electronic Health Records

Microsoft Office

Medical Terminology

Education

High School Diploma or GED

Associate Degree in Healthcare Administration

Tools

Electronic Scheduling System

General Office Equipment

Job description

Careers At East Bay Community Action Program

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Current job opportunities are posted here as they become available.

East Bay Community Action Program is hiring for a full-time Medical Receptionist! The Medical Receptionist serves as the first point of contact for patients, clients, and visitors at our healthcare center. This position is responsible for creating a welcoming, professional atmosphere while efficiently managing front desk operations, including patient registration, appointment scheduling, and communication support.

Key Responsibilities:

• Answer multi-line phone system and direct calls appropriately
• Provide general information about services, procedures, and policies
• Respond to basic inquiries from patients, providers, and other departments
• Schedule, reschedule, and cancel appointments using the electronic scheduling system
• Maintain provider schedules and coordinate with clinical teams
• Document appointment details accurately in the electronic health record
• Greet and welcome all patients, clients, and visitors in a prompt, courteous, and professional manner
• Verify patient eligibility for services and collect appropriate payments and co-pays
• Ensure all patients complete necessary consent forms and acknowledgments
• Maintain strict patient confidentiality and adhere to HIPAA regulations at all times
• Assist with administrative projects as assigned
• Participate in departmental meetings and training sessions

Qualifications:

• High school diploma or GED required
• Associate degree in healthcare administration, business, or related field preferred
• Ability to work an assigned schedule with as needed flexibility for coverage between the hours of 7:30am - 8:00pm.
• Minimum of 1 year experience in a customer service role in a healthcare setting
• Experience with electronic health records and scheduling systems
• Demonstrated competency in multi-line phone systems and general office equipment
• Medical terminology certification preferred
• Familiarity with health insurance verification processes
• Proficiency in Microsoft Office applications

At East Bay Community Action Program (EBCAP) we offer our employees:

• Exceptional healthcare benefits with heavily subsidized medical and dental insurance through BCBSRI
• 403(b) retirement plan with up to 3% company match after 1 year
• Substantial paid time off including vacation, 12 holidays, personal days, and sick time
• Tuition reimbursement and paid CEU opportunities
• Supportive team environment focused on collaboration and excellence

We welcome candidates from all backgrounds who are passionate about making a difference in our community