Medical Receptionist

American Family Care Bridgeport Main; Bridgeport (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in urgent care is seeking a motivated individual to join their team. In this role, you will be responsible for checking patients in and out, verifying insurance, and maintaining accurate patient records. You'll play a crucial part in ensuring smooth patient flow and providing exceptional customer service. This position offers a supportive work environment with flexible scheduling and various benefits. If you are detail-oriented, possess strong customer service skills, and enjoy working in a healthcare setting, this opportunity is perfect for you to make a positive impact on patients' experiences.

Benefits

Great healthcare work environment

Flexible scheduling

Paid time off

Health insurance

Dental insurance

Retirement benefit

Qualifications

• High school diploma or equivalent is required.
• Previous medical clerical experience is preferred.

Responsibilities

• Check patients in and out, verify insurance, and maintain records.
• Provide excellent customer service and assist with follow-up appointments.
• Balance daily patient charges and complete closing procedures.

Skills

Customer Service Skills

Detail Orientation

Basic Computer Knowledge

Education

High School Graduate or Equivalent

Tools

Microsoft Office

Job description

Benefits/Perks

• Great healthcare work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

1. Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
2. Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
3. Register patients, update patient records, verify insurance accurately and timely, and check patients out.
4. Determine, collect, and process patient payments and address collection and billing issues.
5. Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
6. Balance daily patient charges (cash, check, credit cards) against system reports.
7. Complete closing procedures by preparing closing documentation and submitting required reports.
8. Complete cash control procedures and secure financial assets.
9. Maintain complete and accurate documentation.
10. Other duties and responsibilities as assigned.

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.