Medical Receptionist

CenterWell Primary Care; Augusta (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

Join a compassionate team dedicated to enhancing patient care in a healthcare facility. As a Medical Receptionist, you will play a vital role in creating a welcoming environment for patients, managing appointments, and supporting the medical team with administrative tasks. This position offers a unique opportunity to contribute to an organization focused on improving patient experiences and care. With a strong emphasis on teamwork and a positive attitude, you will thrive in a dynamic setting that values your contributions. Embrace the chance to make a meaningful impact in the lives of patients and their families.

Benefits

Medical, Dental, and Vision Benefits

401(k) Retirement Savings Plan

Paid Time Off

Short-term and Long-term Disability

Life Insurance

Flexible Scheduling Options

Career Development Programs

Qualifications

• 1+ year of experience in a healthcare setting or strong customer service background.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Greet patients and manage appointment scheduling effectively.
• Maintain and update patient records while ensuring confidentiality.

Skills

Customer Service

Multitasking

Attention to Detail

Communication

Knowledge of MS Office

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Customer Relationship Management (CRM)

Job description

Become a part of our caring community and help us put health first

The Medical Receptionistis responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Medical Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. Typically works on routine and patterned assignments.

The Medical Receptionist is responsible for welcoming patients and offering administrative support within a physician practice or center. This may include the following responsibilities :

• Greeting Patients : Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments : Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records : Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments : Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication : Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management : Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support : Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and / or within established policies / practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications :

• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Additional Information :

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [emailprotected] with instructions on how to add the information into your official application on Humana's secure website.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

38,000 - $45,800 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care : CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company : CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE : HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.