Medical Receptionist

East Texas Community Clinic Inc; Athens (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

East Texas Community Clinic Inc. in Athens, TX seeks an organized medical front desk administrator to greet patients, register them, and manage forms and insurance details.

You will handle calls, schedule appointments, collect payments, and maintain patient records with confidentiality. The role requires strong communication, planning, and computer skills, with knowledge of medical terminology and healthcare insurance preferred.

Qualifications

• High school diploma or equivalent required.
• Knowledge of medical terminology, procedures and diagnoses.
• Proficient in computer and office software applications.
• Healthcare insurance knowledge preferred.

Responsibilities

• Greet patients in person and by phone and register them according to protocols.
• Assist patients with forms and documentation, including insurance details.
• Ensure patient information is accurate, including billing data.
• Explain office procedures and policies to patients.
• Maintain and manage patient records; move patients through appointments.
• Answer calls, transfer as needed and handle inquiries.
• Schedule appointments, admissions, tests, and external visits.
• Collect co-pays and payments; handle billing tasks.
• Obtain external medical reports as required; respond to info requests.
• Process mail and clerical duties; manage office forms and supplies.
• Keep reception area neat; safeguard patient privacy and confidentiality.

Skills

Communication

Information management

Planning & organizing

Attention to detail

Customer service

Adaptability

Confidentiality

Medical terminology

Computer skills

Healthcare insurance knowledge

Education

High school diploma

Tools

Electronic Health Records (EHR)

Billing software

Medical office software

Job description

Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.Job Duties and Responsibilitiesgreet patientsregister patients according to established protocolsassist patients to complete all necessary forms and documentation including medical insuranceensure patient information is accurate including billing informationinform patients of medical office procedures and policymaintain and manage patient recordsmove patients through appointments as scheduledanswer incoming calls and deal with inquiriestransfer calls as requiredschedule patient appointmentscollect co-pays and paymentsschedule hospital admissions, tests, scans and outside appointments for patientsobtain external medical reports as required by medical professionalsrespond and comply to requests for informationdeal with incoming and outgoing postcomplete other clerical duties as assignedmaintain stock of forms and office suppliesensure reception area is well maintained, neat and cleansafeguard patient privacy and confidentialityEducation, Qualifications and Experiencehigh school diplomaknowledge of medical terminology, procedures and diagnosisknowledge of computer and relevant software applicationsknowledge of general administrative and clerical proceduresworking knowledge of healthcare insurance preferredKey Competencies and Skillscommunication skills - able to listen effectively and express oneself in a clear and articulate mannerinformation collection and management - able to collect, organize and monitor data efficientlyplanning and organizing - able to multi-task, prioritize and schedule tasks and activitiesattention to detail - able to produce accurate and high quality work through concern for all areas involvedcustomer service skills - able to develop good customer relationships with a focus on achieving customer satisfactionadaptability - able to adjust approach to meet changing demands and situations including dealing with diverse peopleconfidentiality - able to maintain confidentiality and adhere to ethical standards