Medical Program Assistant Associate (MPAA)

TEEMA; Town of Plymouth (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

TEEMA is seeking a Medical Program Assistant Associate (MPAA) to join our clinical team in Wisconsin. This on-site, full-time contract role focuses on scheduling, medical records stewardship, and effective communication to support patients and staff.

The MPAA will balance patient care coordination with records management and act as a welcoming guide for patients while collaborating with clinicians and administrators.

Qualifications

• Minimum 1 year of patient scheduling in a clinical setting or 1 year of hands-on experience as CNA/MA.
• Ability to multi-task in a fast-paced clinical environment.
• Meticulous attention to detail with high data-entry accuracy.
• Strong written, oral, and interpersonal communication skills.
• Active Basic Life Support (BLS) certification through the American Heart Association with AED training.

Responsibilities

• Coordinate patient appointments and program schedules to support clinical workflows.
• Maintain the medical records system with secure organizing, updating, and archiving of critical patient information.
• Prepare and manage incoming/outgoing administrative correspondence.
• Facilitate the release of medical information while ensuring privacy and regulatory compliance.
• Keep databases up-to-date and provide reporting for governance.
• Provide life-saving BLS and first aid support until advanced care arrives.
• Other duties as assigned.

Skills

Communication skills

Attention to detail

Data entry accuracy

Multitasking

Team collaboration

Job description

Are you a highly organized healthcare professional who thrives in a fast-paced environment and loves keeping clinical operations running beautifully? We are seeking a proactive and detail-oriented Medical Program Assistant Associate (MPAA) to join our dynamic clinical team. In this central role, you will be the heartbeat of our Health Service Unit, providing essential scheduling and program coordination to support our patients, clinical staff, and administrative leaders. Balancing patient care coordination with vital medical records management, you will act as a welcoming guide for patients and a trusted partner to your colleagues. If you are looking for an inspiring opportunity to blend your medical administrative talents with your passion for patient advocacy, we invite you to make a meaningful impact with us!

Duties & Responsibilities

Patient Care Scheduling: Masterfully coordinate patient appointments and program schedules, ensuring clinical workflows run efficiently and patients receive timely care.

Medical Records Stewardship: Maintain the absolute integrity of our medical records system, overseeing the secure organizing, updating, and archiving of critical patient health information.

Dynamic Communication: Professionally prepare, manage, and distribute incoming and outgoing administrative correspondence, acting as a clear communication bridge for the unit.

Information Governance: Facilitate the accurate and timely release of medical information while maintaining strict patient privacy and regulatory compliance.

Data Integration: Keep computer databases up-to-date and organized, providing smooth data retrieval and reporting to support strategic clinical governance.

First Response Support: Maintain immediate readiness to perform life-saving BLS and first aid to ensure patient safety and comfort within the facility until advanced emergency care arrives.

Other duties as assigned.

Required Qualifications

Experience Baseline: Minimum of 1 year of patient scheduling experience in a clinical setting OR 1 year of hands-on experience working as a Certified Nursing Assistant (CNA) or Medical Assistant (MA).

Adaptability: Proven ability to thrive and multi-task within a fast-paced clinical environment featuring competing priorities.

Precision: Meticulous attention to detail with high data-entry accuracy.

Communication Excellence: Strong written, oral, and interpersonal communication skills to collaborate successfully across teams.

Life Support: Active Basic Life Support (BLS) certification through the American Heart Association (AHA) along with completed training in the use of an Automated External Defibrillator (AED).

Work Type: Full-Time Contract Position.

Work Setting: On-site, Correctional setting.