Medical Practice Associate MEAC - NU

Montefiore Einstein Advanced Care; Village of Elmsford (NY); Presencial; USD 31.000 - 44.000; Jornada completa

Descripción de la vacante

Montefiore Health System seeks a Medical Practice Associate to greet patients, manage front-desk operations and coordinate provider schedules. You will verify insurance, collect payments, and assist with referrals and pre-authorizations to ensure smooth patient flow and payment processing at the Elmsford clinic.

The role emphasizes HIPAA compliance, client service, and teamwork across the site to deliver a best-in-class patient experience.

Formación

• High school diploma or GED required; EPIC experience preferred.
• HIPAA/OSHA knowledge as required by role.
• Excellent communication and front-desk duties experience preferred.

Responsabilidades

• Greet patients and manage front-desk interactions.
• Coordinate provider schedules and patient appointments.
• Verify insurance and collect payments.
• Assist with pre-authorization and referrals as needed.
• Direct calls and messages to appropriate departments.

Conocimientos

HIPAA compliance

Customer service

Educación

High School Diploma or GED

Herramientas

EPIC

Descripción del empleo

City/State:Elmsford, New YorkGrant Funded:NoDepartment:MEAC - Elmsford Primary CARE/PEDSWork Shift:DayWork Days:MON-FRIScheduled Hours:Hours VaryScheduled Daily Hours:8 HOURSHourly Rate:$27.00For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here .Job SummaryThe role of Medical Practice Associate is an administrative all-encompassing position that is comprised of workflows that adapt based on the needs of the practice. This position will greet patients upon arrival and ensure patients are seen by the provider accordingly. This medical office assistant will answer the phone and direct individuals to the appropriate channel as needed. In addition, this role will coordinate the provider's schedule to ensure patients are seen appropriately for their appointments, referrals and follow up appointments. This MPA will verify insurance and collect payments and ensure payments are accurately recorded. In addition, this role may obtain prior authorizations for all medications, durable medical equipment, procedures, and diagnostic tests for all patients, including workers compensation and commercial payers. The MPA may coordinate surgical scheduling. In this role, the MPA will work with their supervisor and peers to ensure patient and customer satisfaction is delivered to create a best-in-class experience across the site(s). Bilingual a plus!Essential Functions1. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper ADA2. Greet patients professionally both in person and on the phone ADA3. Facilitates correspondence with customers, patients, and colleagues to ensure satisfaction and patient care ADA4. Confirmation of provider name, appointment time, pre-visit e-forms and any screening questions. ADA5. Works collaboratively with other staff, managers, and resources ADA6. Schedule surgical procedures and explain patient financial responsibilities. ADA7. Answer and redirect phone calls to the appropriate department and take down messages. ADA8. Manage and coordinate provider schedules, referrals and follow up appointments ADA9. Obtain prior authorizations for all medications, durable medical equipment, and diagnostic test for all workers compensation and commercial payers. ADA10. Verify financial records and insurance, collect patient charges, and confirm patient identification upon arrival. ADA11. Pre-authorization of patient services and procedures via insurance. ADA12. Notify providers and support staff of patient arrivals. ADA13. Facilitation of referral process for additional specialty procedures and/or tests. ADA14. Creation, cancelation and reschedule of patient appointments. ADA15. Pre-authorization of patient services and procedures via insurance. (Tier dependent) ADA16. Coordination of surgical scheduling. (Tier dependent) ADA17. Ability to understand and apply workflows and job aids as indicated. ADA18. Knowledge and application of HIPAA and security laws. ADA19. Perform additional duties and assignments as required ADAQualificationsHigh School RequiredAS Preferred1-3 years 1-5 (Tier Dependent) RequiredAnnual Assessment - OHS RequiredEPIC, HIPAA, OSHA, Additional as Required by Position RequiredMontefiore Einstein Advanced Care is an equal employment opportunity employer. Montefiore Einstein Advanced Care will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.