Medical Practice Assistant

Conway Medical Center; Conway (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

Conway Medical Center is seeking a Medical Practice Assistant to support administrative functions in a physician’s office. The role emphasizes exemplary customer service and adherence to the center’s core values of excellence, compassion, healing, teamwork, stewardship, innovation, and integrity.

The MPA will handle scheduling, insurance verification, EMR updates, and billing support, while collaborating with clinicians and staff to ensure smooth office operations and accurate claims processing.

Qualifications

• High school diploma is required.
• Two years of customer service/administrative experience required.
• Credit worthiness review via consumer credit report is required.
• Experience in front desk operations in healthcare preferred.
• CBCS CMAA CRMA certifications preferred.

Responsibilities

• Greet patients and provide exemplary customer service.
• Schedule appointments, manage emergencies, verify insurance, and update EMR.
• Assist with billing, including insurance claims, data gathering, and AR/AP.
• Collaborate with staff, physicians, and leadership; maintain organized records.
• Maintain professionalism and effective verbal and written communication.
• Proficient use of Microsoft Office applications.
• Complete other duties as assigned.

Skills

Customer service

Organizational skills

Verbal and written communication

Teamwork

Education

High school diploma

CBCS Certification

CMAA Certification

CRMA Certification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Explorer

Job description

Position Summary:

The Medical Practice Assistant (MPA) will assist with the administrative functions in a physician’s office. The MPA is responsible for providing exemplary customer service and consistently practicing CMC’s core values of excellence, compassion, healing, teamwork, stewardship, innovation, and integrity.

Qualifications:

Assessment of overall credit worthiness by review of a consumer credit report is required.

Education

• High school diploma required.

Experience

• Two (2) years previous customer service/administrative clerical experience required.
• Prior experience working front desk operations in healthcare preferred.

Licensure/Certification/Registration

• Insurance Billing and Coding Specialist (CBCS) Certification preferred.
• Medical Administrative Assistant (CMAA) Certification preferred.
• CRMA certification or Billing/Coding Certification preferred.

Duties & Responsibilities:

• Greet all patients and their accompanying family members when applicable and provide exemplary customer service.
• Responsible for scheduling patient’s appointments, adjust scheduling for emergency cases, obtaining insurance verification and authorization, and updating and maintaining electronic medical records.
• Assist with the billing for physicians’ offices, such as processing insurance claim forms, patient and insurance billing data gathering, medical billing and coding, collections, and accounts receivable and payable.
• Work effectively and collaboratively with colleagues, physicians, department heads, and leadership members.
• Effectively utilize strong organizational skills.
• Consistently display effective verbal and written communication skills.
• Proficient use of Microsoft Outlook, Word, Excel, Explorer, and PowerPoint.
• Remain calm and professional in all situations.
• Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted, and the organization retains only those funds to which it is legally entitled.
• Part of a centralized medical office and will complete any duties needed to help the office function for which the employee is competent.
• Will complete other duties as assigned.