Medical Physics Support Specialist

Accuray Incorporated; United States; On-site; USD 90,000 - 125,000; Full time

Job summary

Accuray Incorporated is seeking a Physics Support Specialist to provide on-site and remote support for Helical Physics and Treatment Planning. You will train customers, develop documentation, and relay feedback to product teams.

You will work with Sales, Training, Applications Support, Field Service, R&D and Engineering to support customers and drive cross-functional projects. The role requires Master’s in Medical Physics or related field, RT experience, and up to 50% travel domestically and

Qualifications

• Master's degree in Medical Physics or related field.
• Experience troubleshooting and/or supporting Linac operation in RT.
• Experience in treatment planning and RT delivery.
• Experience in customer support or training in medical imaging or radiation therapy.

Responsibilities

• Provide on-site and phone support to ensure effective use of Accuray systems.
• Deliver training to new and current customers in various formats.
• Develop user and customer support documentation and training materials.
• Act as liaison between customers and marketing/development for product improvements.
• Provide clinical input and review of new products representing customer needs.
• Collaborate with R&D Physics to test upcoming product releases and evaluate systems.
• Develop and implement processes within the Physics group.
• Maintain knowledge of current clinical practices.

Skills

Customer support

Training

Communication

Travel readiness

Education

Master's degree in Medical Physics

Tools

Tomotherapy

Radixact

Accuray platforms

Job description

Give hope. Give health. Make your mark in the fight against cancer.

At Accuray, we make a direct and powerful impact on the lives of cancer patients every day - helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer - helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world

Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makestreatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.

Job Description

The Physics Support Specialist is primarily responsible for Helical Physics and Treatment Planning-related Customer Support and Training activities. He/she will work within the Physics Support team and interface closely with the Sales, Marketing, Training, Applications Support, Field Service, R&D, and Engineering teams in direct support of customers and a variety of cross-functional project-related work.

Essential Duties and Responsibilities:

• Provide on-site and phone support to ensure customers can effectively utilize their systems to treat patients.
• Provide training, in a variety of formats, to both new and current customers of the Accuray systems.
• Participate in the development of user and customer support documentation and training materials that will facilitate the successful use of the company's products.
• Act as liaison between customers and marketing/development in providing suggestions for product improvements, enhancements, or corrections.
• Provide clinical input and review of new products and proposals, representing the needs of the customer and of customer support.
• Work with R&D Physics to test upcoming releases of product platforms and evaluate systems in development.
• Assist in the development and implementation of processes and programs within the Physics group.
• Maintain knowledge of current clinical practices.

Qualifications:

a. Required

• Master's degree or higher in Medical Physics or related field.
• Experience troubleshooting and or supporting Linac operation from within an RT department or in a support role.
• Experience with treatment planning, treatment delivery, Linac QA, and other operations of an RT operation.
• Experience in a customer support role or training role for medical imaging or radiation treatment environment.
• Ability to travel to customer sites and other locations, domestically and internationally up to 50%.

b. Preferred or Desired

• Previous experience using Accuray product platforms.
• Experience with Tomotherapy or Radixact systems.
• ABR certified or board eligible.
• Clinical experience in Radiation Therapy (RT) or significant experience commissioning and maintaining Linac systems used in radiation therapy.

To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.

EEO Statement

At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top - and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin - including individuals with disabilities and veterans.