Medical Office Team Leader

Washington Regional Urgent Care; Fayetteville (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, and Vision

Retirement savings plan

Continuing Education Reimbursement

Paid Time Off

Job summary

Washington Regional Urgent Care in Fayetteville, AR seeks a Team Leader/Center Manager to oversee center operations, drive patient experience, and manage financial results with a rotating 36-40 hour schedule.

The role requires healthcare office experience and some management background; you will supervise staff, optimize workflow, and liaise between the home office and center teams while supporting service expansion and community outreach.

Qualifications

• Experience in a healthcare environment, with medical reception experience preferred.
• Some management experience is required.
• Working knowledge of workflow and scheduling is required.

Responsibilities

• Oversee patient flow and center operations.
• Monitor wait times and adjust workflow accordingly.
• Identify opportunities to increase business and services at the center.
• Maintain high team morale and a professional work environment.
• Manage supplies inventory and procurement where needed.
• Participate in administrative meetings and manage personnel actions as necessary.
• Own performance in patient experience, volume, and financial results.
• Serve as liaison between home office and center team members.
• Be SME for training and systems like UltiPro, Experity, HealthStream.

Skills

Healthcare experience

Management experience

Scheduling knowledge

Tools

UltiPro

Experity

HealthStream

Front Desk processes

Job description

Description

Washington Regional Urgent Care is looking for a Team Leader/Center Manager to join our team in Fayetteville, AR. The ideal candidate will have previous experience in a healthcare office and enjoy participating in both daily operations and management functions for their location(s). Open availability to work during all business hours is required.

JOB SUMMARY

As a Medical Office Team Leader at Washington Regional Urgent Care, you will play a crucial role in ensuring a superior patient experience. You will be responsible for overall operational responsibility of your assigned center, including employee engagement, financial results, and efficient delivery of services. Our full-time team members work a rotating 36-40 hour/week schedule, consisting of 12-hour weekday shifts and every-other weekend.

KEY RESPONSIBILITIES

In addition to working the Front Desk in a full-time capacity, the Center Manager also:

• Evaluates patient flow through the center to ensure appropriate utilization of business resources.
• Monitor wait times for the center and manage the workflow accordingly.
• Identifies opportunities to increase business and scope of services provided by the center.
• Ensures high team member morale and a professional, effective, and efficient working atmosphere.
• Manages adequate supplies inventory
• Participates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary.
• Owns the performance results in regards to patient experience, patient volume, financial results and service standards
• Serves as the communication liaison between the home office and all center team members
• Understands work flow and function of all positions.
• Serve as the subject matter expert (SME) for training and systems, i.e. UltiPro, Experity, HealthStream, Front Desk processes and Occupational Health.
• Implements the policies and procedures from the Home Office. Follow all operational guidelines.
• Responsible for Occ Health sales and grassroots marketing of your center with support from the home office service line leaders; includes direct involvement with community outreach, community events, The Chamber of Commerce, etc.
• The above duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

SUPERVISORY RESPONSIBILITIES

Oversee all team members assigned within your location(s)

WHAT'S REQUIRED?

• Previous experience working in a healthcare environment, specifically with medical reception, is required; some management experience required
• Working knowledge of work flow and scheduling
• Must be able to maintain a highly structured environment

FULL-TIME BENEFITS INCLUDE

• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Continuing Education Reimbursement
• Paid Time Out
• and MORE!

ABOUT WASHINGTON REGIONAL URGENT CARE

Washington Regional Urgent Care, now with seven locations in Northwest Arkansas, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 80 locations under eight brands.

Washington Regional Urgent Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 8 a.m. to 4 p.m., and Sunday, 1 p.m. to 6 p.m. Additionally, all Washington Regional Urgent Care centers are Accredited Care Centers – a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.