Medical Office Supervisor - Lancaster Hematology Oncology Care

Penn State College of Medicine; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Be Well

Be Balanced

Be Secured

Be Rewarded

Be Supported

Job summary

Penn State Health Medical Group LLC, located in Lancaster, PA, seeks a supervisor to oversee clerical support staff and optimize clinical operations. The role emphasizes cost-effective management of office supplies, adherence to patient registration standards, cash handling, scheduling, and high levels of patient satisfaction.

The position reports to the Manager and Medical Director, supporting institutional initiatives and continuous improvements in quality and service at the practice site.

Qualifications

• Working knowledge of team function within the organization.

Responsibilities

• Oversee clerical support staff and ensure efficient clinical operations.
• Manage office supplies usage and cost efficiency.
• Uphold patient registration quality, cash handling, scheduling, and clerical workflows.
• Guide staff through customer service best practices and engagement.

Skills

Team function knowledge

Education

High School diploma or equivalent

Job description

Invest in Your Future and Theirs:

Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

Penn State Health - Penn State Health Medical Group LLC

Location: US:PA:Lancaster

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: 8 hour shift between the hours of 7:30a - 4:30p

SUMMARY OF POSITION:

Provides direct supervision of practice site clerical support staff to provide optimal clinical operations. Responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical staff experience, and clerical staff employee engagement. Abides by, and upholds in performance of direct reports, all related local, state, federal and accrediting body rules and regulations; promotes an exceptional patient experience, by providing customer service support and guidance to staff, and through the use of scenario discussions at staff meetings.

Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service.

MINIMUM QUALIFICATION(S)

• High School Diploma or equivalent required.
• Working knowledge of team function within the organization.

PREFERRED QUALIFICATION(S)

• One (1) year of supervisory experience preferred

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Benefits

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MEDICAL GROUP?

#WeAre committed to providing patient- and family-centered care to all patients -and skillfully handle needs at every level of complexity utilizing our shared governance model of care. The Medical Group is constructed of both primary care and multi-specialty offices that are striving to make a difference in each patient's healthcare routine. Working alongside seasoned professionals, you will be spearheading the mission of Penn State Health to provide the highest quality care to all patients within their local community! Working with us means being part of a team that strives to provide excellent patient care every day, but also one that works together to set and achieve goals, build on the Penn State Health legacy and create new possibilities for the future.

YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.