Medical Office Specialist - Physician Practice

Hackensack Meridian Health; Wall Township (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties in an ambulatory setting. You will support the team during check-in, scheduling, registration, and check-out, ensuring a smooth patient experience.

Candidates should have a High School diploma or GED and at least 1 year of customer service experience, with strong communication skills and proficiency in Microsoft Office or Google Suite.

Qualifications

• High School diploma or GED or equivalent.
• 1+ years experience in customer service.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient with Microsoft Office and/or Google Suite.

Responsibilities

• Handle front desk duties and patient check-in/check-out processes in ambulatory setting.
• Assist with scheduling, registration, and coordination of appointments.
• Provide support to care teams and respond to patient inquiries.
• Maintain orderly front desk and office workflow.
• Post-visit follow-up support for patient needs and concerns.

Skills

Customer service

Multitasking

Time management

Written and verbal communication

Travel to locations

Microsoft Office / Google Suite

Professional demeanor under pressure

Education

High School diploma or GED

Associates Degree (preferred)

Tools

EMR/EHR

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Education, Knowledge, Skills and Abilities Preferred:

• Associates Degree.
• Minimum of 1 year related work experience in a physician practice, hospital setting.
• EMR/EHR experience.
• Prior clerical training, knowledge.