Medical Office Specialist Lillington

Kidzcare; Lillington (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Matching 401K

Annual Merit Increases

Mental Health and Counseling Programs

Dental and Orthodontic Coverage

Vision Insurance

Health Care with Low Premiums

Short-term Disability

Access to Virtual Health & Wellness

Job summary

Kidzcare seeks a Medical Office Specialist to greet families, verify information, schedule appointments, and manage patient accounts within HIPAA guidelines.

You will coordinate with providers, assist with insurance verification, EMR data entry, and maintain a welcoming reception area while delivering compassionate, efficient service.

This role requires attention to detail, ability to work independently, and effective communication in a fast-paced pediatric practice.

Qualifications

• High school diploma or equivalent is required.
• Prior medical experience is preferred.
• Knowledge of insurance verification and patient accounts is preferred.
• Experience with EMR software is preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.

Responsibilities

• Greets the patient or visitor via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient arrival and delays.
• Responds to patient inquiries and provides medical records and documents as requested.
• Scans information into the patient’s EMR.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Acts as a secondary contact for patient inquiries via phone, email, or in-person.
• Provides accurate information regarding appointments and services.
• Coordinates with staff to resolve patient concerns and follow up.
• Attends staff meetings and completes mandatory training.

Skills

Telephone etiquette

Communication

Independent work

Detail oriented

Education

High school diploma or equivalent

Tools

EMR systems

Computer applications

Job description

What it means to be a Medical Office Specialist with Us

We value our families we serve, our communities and our team members. As a Medical Office Specialist, you are the first point of contact for the families we serve. You performs a variety of duties, to include, check-in and check-out procedures, scheduling appointments, verifying insurance and updating patient accounts. These duties are performed in accordance with federal, state and local regulations along with established priorities and procedures of the practice.

Our Mission

At our offices, we do our best each day to provide high quality, compassionate health care to the families in our communities, treating each child as our own. Our staff and providers strive to make each encounter pleasant and informative while respecting the time and individual needs of our patients and families.

Benefits that Matter!

• Paid Time Off
• Matching 401K
• Annual Merit Increases
• Mental Health and Counseling Programs
• Dental and Orthodontic Coverage
• Vision Insurance
• Health Care with Low Premiums
• Short-term Disability
• Access to Virtual Health & Wellness

What a day looks like as a Medical Office Specialist

Job Tasks

• Greets the patient or visitor via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records and other documents, as requested.
• Scans pertinent information into the patient’s electronic medical record.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or collects charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Serve as the secondary point of contact for patient inquiries via phone, email, patient portals, or in-person.
• Provide accurate and timely information regarding appointments and general services.
• Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Manages time efficiently.
• Completes all mandatory training.

2. Quality & Customer Satisfaction

• Demonstrates commitment to superior patient and family experience.
• Collaborates with others to coordinate care, resolve concerns, and address the needs of patients and family members.
• Prioritizes safety by taking initiative to identify and eliminate risks.
• Respects and considers patient rights to privacy by complying with all HIPAA guidelines.

3. Interpersonal Skills

• Communicates professionally and appropriately.
• Builds strong working relationships.
• Identifies, analyzes and solves problems.

4. Accountability and Productivity

• Accepts responsibility for decisions and actions.
• Utilizes appropriate resources to effectively and successfully execute responsibilities.
• Adheres to regulatory and company policies and procedures.

Requirements

Qualifications

• High school diploma or equivalent.
• Prior medical experience preferred.
• Knowledge and/or prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Working Conditions & Physical Requirements

• Indoor, temperature controlled, smoke free environment.
• May at times work under stressful situations.
• Handicapped accessible.

Pay is determined by years of experience as well as location(s) of the office. We hope that you find this position as an exciting opportunity and look forward to the potential of speaking with you!