Medical Assistant/ Front Office Support - Float Position

Well Rooted Pediatrics PLLC; Frisco (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

PTO

Employee discount

Team environment

Meaningful work

Job summary

Well Rooted Pediatrics in Frisco, TX seeks an experienced Medical Assistant to support both clinical and administrative areas of a busy pediatric practice. The ideal candidate has 2+ years in a medical office and holds CMA/RMA/CCMA certification with BLS preferred.

The role requires cross-training, adaptability, excellent organization, attention to detail, and a team-oriented attitude to ensure exceptional patient experiences. Strong communication and confidentiality are essential.

Qualifications

• Requires minimum 2 years of medical office experience.
• Certification as Medical Assistant (CMA/RMA/CCMA or equivalent) required.
• BLS certification preferred.

Responsibilities

• Front Office: Welcome patients with outstanding service, answer calls, schedule and reschedule appointments, verify demographics and insurance, collect copays and self-pay amounts, assist with registration forms and HIPAA-compliant documentation, maintain accurate EHR data and records, keep reception area organized, assist with administrative projects.

Skills

Medical office experience

Front office coordination

Patient communication

Education

High School Diploma or GED

Medical Assistant certification

Current BLS Certification

Tools

EHR systems

Job description

Well Rooted Pediatrics is seeking a friendly, experienced and dependable healthcare professional who is comfortable working in both the clinical and administrative areas of a busy pediatric practice.

At this time, we are not hiring entry-level candidates or new graduates. Applicants must have previous experience in both of the following:

• Medical Assistant in a physician's office or outpatient clinic (preferred: pediatrics or family medicine) rooming patients, documenting information, coordinating laboratory testing, venipunctures and
• Medical front office experience, including patient scheduling, insurance verification, check-in/check-out, and telephone communication.

Candidates with experience in both clinical Medical Assistant duties and front office operations is required. The ideal candidate is cross-trained, adaptable, and enjoys working wherever support is needed to provide an exceptional patient experience.

This position requires excellent organizational skills, attention to detail, the ability to multitask, and a positive, team-oriented attitude.

Responsibilities

Front Office Responsibilities

• Welcome patients and families while providing outstanding customer service.
• Answer and direct incoming phone calls professionally.
• Schedule, confirm, and reschedule patient appointments following office scheduling guidelines.
• Verify patient demographics, insurance eligibility, and benefits.
• Collect copays, balances, and self-pay fees while accurately posting payments.
• Assist patients with registration forms, consent forms, and other required documentation.
• Maintain accurate patient information within the electronic health record (EHR).
• Scan, fax, file, and retrieve patient records as needed.
• Maintain a clean, organized, and professional reception area.
• Assist with administrative projects and other office duties as assigned.

Clinical Medical Assistant Responsibilities

• Prepare patient charts prior to appointments by reviewing documentation, laboratory results, and visit needs.
• Room patients by obtaining vital signs, medical history updates, and medication reconciliation.
• Prepare exam rooms and medical equipment before patient visits.
• Assist providers during examinations and procedures.
• Venipunctures
• Administer vaccines, medications, and perform clinical procedures within scope of practice.
• Collect laboratory specimens and coordinate outside laboratory testing.
• Track laboratory and imaging results to ensure timely follow-up.
• Communicate normal and abnormal results to families as directed by providers.
• Clean and sterilize instruments and exam rooms following infection control protocols.
• Monitor and maintain clinical inventory and medical supplies.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of experience working in a medical office.
• Medical Assistant certification (CMA, RMA, CCMA, or equivalent).
• Current BLS Certification preferred.
• Pediatric experience is a plus.
• Strong knowledge of medical terminology
• Excellent verbal and written communication skills.
• Exceptional customer service and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and prioritize in a busy pediatric office.
• Comfortable working independently and as part of a collaborative team.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Ability to pass a background check.

Benefits & Perks

• Competitive salary
• Paid Time Off (PTO)
• Employee discount on products and services
• Supportive, team-oriented work environment
• Meaningful work helping children and families achieve lifelong health