Medical Office Specialist

HCA Healthcare; Midlothian (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) Plan with match

Tuition assistance

Employee stock purchase plan

Paid time off and disability coverage

Dental/vision insurance

Job summary

Chesterfield Imaging, part of HCA Healthcare, is hiring a Medical Office Specialist. The role focuses on front-desk duties, insurance verification, patient scheduling, and maintaining accurate demographics.

The position emphasizes excellent patient service and compliance with privacy regulations, with opportunities to assist in staff training and daily operations. The clinic emphasizes a supportive team environment, competitive benefits, and ongoing professional development as part of the HCA

Qualifications

• One year of customer service experience, medical environment preferred.
• Knowledge of health insurance benefits and patient financial responsibility.
• Ability to learn multiple IT platforms and explain benefits to patients.
• Ability to communicate effectively with patients, referrers, insurance providers, and billing offices.

Responsibilities

• Answer all incoming calls promptly and courteously; redirect to appropriate contact.
• Verify insurance coverage and determine patient financial responsibility.
• Collect Co-pays and update patient demographics accurately.
• Obtain pre-authorization/medical necessity for procedures.
• Register patients for procedures using Center’s IT systems and schedule appointments.
• Ensure HIPAA-compliant release of PHI and proper release of information.
• Process mail, payments, and set up payment plans as needed.
• Assist with training of new staff under Center Director guidance.

Skills

Customer service

Data entry

HIPAA/Privacy

Effective communication

IT systems proficiency

Tools

Meditech

Job description

Hourly Wage Estimate: $16.02 - $22.43 / hour

Learn More About The Benefits Offered For This Job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you want to join an organization that invests in you as a(an) Medical Office Specialist? At Chesterfield Imaging, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

• Answers all incoming phone calls (customer and/or informational) promptly and courteously, respond to all voice mail messages and redirect all incoming phone calls to the appropriate person (if applicable).
• Navigates payer systems and websites to determine coverage and patient financial responsibility
• Verify insurance and determine patient financial responsibility
• Collects Co-pays appropriately
• Updates patient demographics (i.e. patient address, phone numbers)
• Obtains and/or insures Pre-Authorization/Medical Necessity for procedures
• Run State license check and OIG sanctions check on undefined providers, relay documentation
• Using Center’s various IT systems, schedules, re-schedules and registers patients for procedures
• Appropriately manage release of information to providers and patients,
• Run day-end reports from Meditech for unresolved items
• Access patient records and provides for HIPAA compliant release of PHI
• Scan, file and manage paper documentation
• Fax or phone results as indicated
• Provide appropriate patient preparation material and instructions and log dispensing
• Sort incoming mail.
• Processes various correspondence including credit card payments and sets up payment plans.
• Problem-solves to provide best patient experience even in the presence of barriers,
• Complete outbound calls such as appointment reminders, missed appointment recovery calls and schedule patient accordingly
• Coordinates and/or participates in the orientation and training of new staff under the guidance of the Center Director

KNOWLEDGE, SKILLS and ABILITIES

• Knowledge of data entry techniques
• Ability to learn various IT platforms to accomplish duties
• Ability to understand and explain health insurance benefits
• Ability to communicate effectively with patients, referrers, insurance providers, billing offices
• Ability to use computer, 10 key calculator, fax machine, and photocopier
• Skill in organization
• Skill in establishing and maintaining effective working relationships with other staff members , referral sources and patients.
• Ability to maintain confidentiality

Experience

• One year of customer service experience, medical environment involving patient registration and application of health plan benefits preferred.

Benefits

Chesterfield Imaging, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Chesterfield Imaging Center is part of the Hospital Corporation of America (HCA) family. The facility is a top of the line free standing imaging center located in Midlothian. It serves Amelia County, Brandermill, Chester, Chesterfield County, Farmville, Midlothian, and all surrounding areas. The site is American College of Radiology (ACR) accredited, meets Mammography Quality Standards Act (MQSA) guidelines, has several private procedure rooms, and is known for its warm, caring staff.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Medical Office Specialist opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.