Medical Office Specialist

Mercy Medical Center, Baltimore, MD; Glen Burnie (MD); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

PTO & holidays

Tuition reimbursement

Wellness resources

Job summary

Mercy Medical Center in Maryland is seeking a Medical Office Specialist to support Cardiology providers at the front desk and in the back office. The role involves patient check-in, insurance verification, referrals and scheduling, with some Medical Assistant tasks such as EKG and vitals.

Minimum requirement is a High School Diploma or GED, with at least one year in a medical office setting preferred. CPR is a plus and there may be travel to satellite offices.

Qualifications

• Must have at least a High School Diploma or GED.
• One year of experience in a medical office setting preferred.
• Strong computer proficiency and ability to learn EMR systems.

Responsibilities

• Front desk and back-office support for Cardiology providers; 80–90% front office work.
• Perform patient check-in, verify insurance, referrals/authorizations, co-pay collection and scheduling.
• Assist with basic Medical Assistant tasks such as EKG and taking vitals within outpatient settings.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

Meditech

Epic

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

Summary

Join Our Team at Mercy Medical Center - Now Hiring a Medical Office Specialist!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care,

$1500 sign on bonus available for select positions. Effective through December 31, 2026.

Responsibilities

Front Desk and back office support for Cardiology Providers. The position is 80%-90% front office with some back office support when needed. Front office consists of patient check in, verifying insurance and requirements of that insurance i.e. referrals / authorizations, co-pay collections and scheduling of visits, testing and procedures as needed. The staff member demonstrates knowledge of the principles of growth and development appropriate to the ages of patients served. In addition, the staff member demonstrates competency in applying these principles when providing individualized care to specific patients. Provides general Medical Assistant assistance to the Provider in an outpatient setting consisting of EKG, vitals including manual blood pressures. Every employee is expected to support the goals and mission of Mercy Medical Center, in particular the commitment to providing all patients easy access to high quality care, service and value. There may be times that you will be required to cover other sites within Mercy.

Requirements

Education and Work Experience

• Education and Work Experience:
• High School Diploma or GED
• A minimum of one year experience, preferrably in a medical office setting.

Specific Requirements

• License Requirements:
• N/A
• Certification Requirements:
• CPR-preferred
• Age Specific Care Provided For:
• Adolescents
• Adults
• Geriatrics
• Knowledge, Skills and Abilities:
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Microsoft Word, Power Point, Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• Performance Manager/NetLearning
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.
• Other Requirements:
• May be required to travel to satellite offices

Min USD $18.66/Hr.

Max USD $30.79/Hr.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.