Medical Office Secretary

Northeastern Vermont Regional Hospital; St. Johnsbury (VT); On-site; USD 40,000 - 46,000; Full time

Job summary

Northeastern Vermont Regional Hospital in St. Johnsbury, Vermont, invites you to join our Pulmonology Clinic as a Medical Office Secretary.

You will support daily operations and ensure a positive patient experience, reporting to the Practice Operations Director while handling administrative tasks and serving as the liaison between patients, providers, and staff. This role emphasizes front-line customer service, patient check-in, accurate demographics and insurance data entry, scheduling,

Qualifications

• High school diploma or equivalent is required.
• Prior customer service experience; medical office experience preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide front-line customer service by answering calls and coordinating communication between patients and the care team.
• Register and check out patients, ensuring accurate entry of demographics, insurance, and patient information while collecting co-pays.
• Support clinical operations by processing referrals, prior authorizations, medical records requests, and diagnostic orders.
• Manage provider schedules, including appointment booking, rescheduling, cancellations, and follow-up on no-shows.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Computer systems

Job description

Medical Office Secretary

Northeastern Vermont Regional Hospital St. Johnsbury, Vermont, United States

About this position

Make a meaningful impact in your community at Northeastern Vermont Regional Hospital (NVRH), where your organizational skills and patient-centered approach support seamless care delivery in our outpatient Pulmonology Clinic.

About This Role
As a Medical Office Secretary at NVRH within the Pulmonology Clinic, you will play a vital role in supporting daily operations and ensuring a positive patient experience. Working under the direction of the Practice Operations Director, you will manage a variety of administrative and clerical responsibilities while serving as a key point of contact between patients, providers, and staff.

Key Responsibilities

• Provide front-line customer service by answering calls, routing messages, and coordinating communication between patients and the care team
• Register and check out patients, ensuring accurate entry of demographics, insurance, and patient information while collecting co-pays and balances
• Support clinical operations by processing referrals, prior authorizations, medical records requests, and diagnostic orders
• Manage provider schedules, including appointment booking, rescheduling, cancellations, and follow-up on no-shows while supporting team-based care

Required Qualifications

• High school diploma or equivalent required
• Prior customer service experience required; medical office experience preferred
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail and organizational skills

Preferred Skills

• Proficiency in computer systems and electronic health records
• Ability to manage multiple priorities and remain calm under pressure
• Familiarity with medical terminology
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and handle sensitive information appropriately

About NVRH
Northeastern Vermont Regional Hospital is located in St. Johnsbury, Vermont, in the Northeast Kingdom. We are a community not-for-profit acute care critical access hospital. NVRH is one of two Vermont hospitals designated Baby Friendly by the World Health Organization.

The organization offers primary and preventive care, surgical and specialty services, inpatient and outpatient care, and 24-hour, physician-staffed emergency services.

Aligned with community partners, NVRH values and invests in efforts to address social conditions—supporting well-nourished, well-housed, physically healthy, mentally healthy, and financially secure communities. NVRH serves more than 33,000 people in Caledonia and southern Essex Counties and employs over 700 dedicated staff.

Why Join Our Team?
Join our healthcare team dedicated to delivering exceptional care to your community at NVRH! We offer competitive compensation and a comprehensive benefits package, including:

• Student loan repayment and tuition reimbursement
• Generous paid time off
• Complimentary local gym membership
• Affordable and comprehensive health, dental, and vision plan choices
• 401(k) with employer match
• Additional employee perks!