Medical Office & Scheduling Assistant

US-Department-of-Veterans-Affair; Huntsville (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Birmingham VA Medical Center in Huntsville, AL is seeking a Medical Support Assistant (GS-5) to join its outpatient and inpatient care teams. The role includes greeting patients, answering phones, scheduling appointments, and coordinating transfers and messages with clinical staff.

Excellent communication, patient-service orientation, and basic knowledge of medical terminology and electronic health records are essential. The position is full-time, federal benefits, and requires U.S.

Qualifications

• Advanced knowledge of medical terminology sufficient to understand diagnoses and procedures.
• Customer service skills with ability to identify concerns and refer to staff.
• Ability to use computerized systems to enter and retrieve patient data (PII) and schedules.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently in patient support duties.
• Ability to communicate effectively with internal and external customers.

Responsibilities

• Answer phones, greet patients, and relay messages to appropriate staff.
• Schedule, cancel, and reschedule patient appointments and consults.
• Enter and verify demographics and insurance information at check-in.
• Coordinate transfers to VA facilities or private hospitals as needed.
• Monitor appointment requests from multiple electronic sources and assist with no-shows.

Skills

Medical terminology

Customer service

EMR/EHR systems

Scheduling appointments

Communication

Education

High school diploma or GED

Tools

EMR/EHR software

Scheduling software

Job description

Birmingham VA Medical Center in Huntsville, AL is seeking a Medical Support Assistant (GS-5) to join its outpatient and inpatient care teams. The role includes greeting patients, answering phones, scheduling appointments, and coordinating transfers and messages with clinical staff.

Excellent communication, patient-service orientation, and basic knowledge of medical terminology and electronic health records are essential. The position is full-time, federal benefits, and requires U.S.