Medical Office Representative Full Time Days

AdventHealth; Highlands Ranch (CO); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Job summary

AdventHealth in Colorado is seeking a Guest Services/Registration specialist to support patient access at multiple Broadway locations in Highlands Ranch and Littleton. You will handle calls, collect information, register patients, and coordinate with clinical partners to ensure smooth service delivery.

Strong emphasis on customer-service, accuracy, and financial clearance. Prior experience in medical offices and knowledge of billing terms is preferred, with day shifts and opportunities for

Qualifications

• Associate and/or higher education in health services administration or related field preferred.
• High School diploma or equivalent required.
• Experience in medical office settings and knowledge of medical terminology preferred.
• Experience in collections is a plus.

Responsibilities

• Answer incoming calls, direct inquiries, and route calls appropriately.
• Welcomes patients and updates demographics, insurance, and billing information in system.
• Registers patients for services and facilitates timely discharge.
• Ensure financial assessments and benefits memos are clear and current.
• Maintain communication with clinical partners to enhance patient experience.
• Provide coverage for assigned work area to support patient access needs.
• Perform duties to ensure smooth Guest Services operation and safety.
• Educate patients on test locations, patient portal use, and non-clinical follow-up actions.
• Request co-pays and outstanding balances at check-in as needed.

Skills

Customer service

Medical terminology

Coding

Charge entry

Payment collection

Collections experience

Education

Associate or higher in health services administration or related field

High School diploma or equivalent

Tools

None

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

7700 S BROADWAY

City:

LITTLETON

State:

Colorado

Postal Code:

80122

Job Description:

Job locations:

7720 S BROADWAY-Primary Care at Broadway

7720 S BROADWAY-OBGYN

7780 S BROADWAY-Neurovascular Spec Phys

7780 S BROADWAY-Neurosurgery

9088 S RIDGELINE-Internal Med Highlands Ranch

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities:

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.