Medical Office Representative

1106 Portercare Adventist Health System; Castle Rock (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO from Day One

403-B retirement plan

Paid parental leave

Career development

Whole person well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Castle Rock, CO is seeking a Guest Services representative to support patient intake and registration. You will welcome patients, verify demographics and insurance, collect payments, and coordinate with clinical partners to ensure smooth patient access.

The role requires strong communication, attention to detail, and a customer-focused approach. This full-time, day-shift position offers day-one benefits and opportunities for professional growth within a faith-based health system.

Qualifications

• Associate and/or higher-level education or completed coursework in health services administration or related field.
• 1+ year of customer services and medical office experience with medical terminology, coding, charge entry and payment collection.
• Certified Healthcare Access Associate (CHAA) preferred

Responsibilities

• Answer incoming phone calls and direct calls accordingly.
• Welcome patients and update patient demographics, insurance, and billing information.
• Register patients for services and ensure accuracy to maximize reimbursement.
• Communicate with clinical partners to ensure open coordination between departments.
• Provide patient education on test locations and patient portal use.

Skills

Customer service

Medical office experience

Communication skills

Attention to detail

Education

High School Grad or Equiv [Required]

Associate degree or higher (preferred)

CHAA certification (preferred)

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time Shift: Day (United States of America)

Address: 2350 MEADOWS BLVD City: CASTLE ROCK State: Colorado Postal Code: 80109

Job Description

Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions. Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities

Education

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Preferred Work Experience

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Additional Information

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.