Medical Office Represenative

AdventHealth; Parker (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Parker, CO is seeking a Guest Services representative to handle patient registrations, verify demographics and insurance, and facilitate timely discharge while supporting post-care financial needs.

The role requires strong customer service and familiarity with medical terminology; experience in collections and CHAA certification are a plus. Join a team dedicated to compassionate care and seamless patient access.

Qualifications

• 1+ year of customer services in medical office or related field, with medical terminology, coding, charge entry and payment collection (Preferred).
• Prior collections experience is a plus.
• CHAA certification is preferred for eligibility.

Responsibilities

• Answer incoming phone calls and direct inquiries to appropriate teams.
• Welcomes patients and collects/updates demographics, insurance, billing information; processes forms.
• Registers patients for services and ensures accuracy to support timely discharge and reimbursement.
• Maintains clear communications between clinical, ancillary, and patient access teams to improve patient experience.
• Provides patient education on test locations, portal use, and follow-up actions.
• Requests co-pays and/or outstanding balances at check-in in a respectful, firm manner.

Skills

Customer service

Medical terminology

Billing knowledge

Collections experience

Education

Associate degree or higher in health services administration or related field

High school diploma or equivalent

CHAA certification (Preferred)

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

9395 CROWN CREST BLVD

City:

PARKER

State:

Colorado

Postal Code:

80138

Job Description:

Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions. Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities:

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.