Medical Office Receptionist - Specialty

NorthShore University HealthSystem; Buffalo Grove (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Premium health options

Tuition reimbursement

Free parking

Paid time off

Job summary

Endeavor Health seeks a Medical Office Receptionist to provide friendly patient reception, appointment scheduling, and support at our Buffalo Grove location. The role includes some travel to other sites and requires flexible hours with a 40-hour work week (Mon-Fri 8:30 AM–5:00 PM).

Responsibilities include greeting patients, coordinating appointments, handling co-pays, and assisting with medical records as needed. Prior customer service experience and basic computer skills are required.

Qualifications

• High school diploma, GED, or higher education completed.
• One year of customer service work experience or interaction with the public required.
• Knowledge of medical terminology preferred.
• Proficient computer skills.

Responsibilities

• Greet incoming patients and visitors, refer to appropriate department and update demographics.
• Answer and forward telephone calls; relay messages per protocol.
• Register new patients and schedule appointments; reschedule as needed.
• Collect co-pays and balance; book follow-up appointments as necessary.
• Respond to patient questions per organizational policies and procedures.
• Communicate with departments, physician offices, or patients for information requests or problem resolution.
• Perform clerical duties; operate standard office machines; assist with medical records as needed.
• Maintain neat, professional work and waiting areas.
• Support special projects as assigned.
• Adhere to Endeavor Health standards, policies and procedures.

Skills

Customer service

Communication

Proficient computer skills

Education

High school diploma or GED

Tools

Computer systems

Job description

Hourly Pay Range:

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Medical Office Receptionist

• Location: 15 S McHenry Road, Buffalo Grove, IL

• Full Time: 40 hours/week

• Hours: Monday - Friday 8:30 AM - 5:00 PM

• Travel Requirements: This role includes some travel to other locations and requires flexible hours to meet operational needs.

What you will do:

Reporting to the Site Supervisor, provides office support including reception, scheduling, and patient assistance related duties at designated points of service to insure a high-quality level of patient service and satisfaction.

• Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service. Refers patients and visitors to appropriate department or resource. Notifies appropriate resource of patients and visitors arrival in a timely manner. Assures patient demographics and eligibility are correct.

• Receives and forwards telephone calls and takes and relays messages per protocol.

• Registers new patients and schedules appointments for providers and services. Reschedules appointments and follows up on cancelled and missed appointments.

• Collects co pays and balances and makes follow up appointments as necessary.

• Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.

• May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.

• Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.

• May assist with medical records and clinical personnel as needed.

• Maintains work and waiting areas in a neat and professional manner.

• May perform a variety of special projects as assigned.

• Adheres to all NCH standards, policies and procedures.

What you will need:

• Highschool Diploma, GED, or Higher Education completed

• One year of customer service work experience or interaction with the public required.

• Knowledge of medical terminology preferred.

• Proficient computer skills.

Benefits:

• Premium pay for eligible employees

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.