Medical Office Receptionist

Edward Elmhurst Health; Palatine (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Premium pay options

Parking facilities

Job summary

Edward Elmhurst Health in Palatine, IL seeks a Medical Office Receptionist to greet patients, verify demographics, and route questions to the right department. You will register new patients, schedule and reschedule appointments, and handle patient inquiries with a courteous, service-oriented approach.

The role requires strong computer skills, excellent communication, and at least one year in customer service. On-site position with comprehensive benefits and paid time off is offered.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience or public-facing work.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet incoming patients and visitors and direct to appropriate department.
• Receive and forward telephone calls and relay messages per protocol.
• Register new patients and schedule providers' appointments.
• Reschedule appointments and follow up on cancellations or missed visits.
• Collect co-pays and balances and arrange follow-up visits as needed.
• Maintain neat and professional waiting and work areas.

Skills

Customer service

Interpersonal communication

Proficient computer skills

Education

High school diploma or GED

Job description

## Medical Office ReceptionistApply: NCO 1200 W Algonquin Rd Palatine: Full time: Posted Yesterday: R47804**Hourly Pay Range:**$18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Position: Medical Office Receptionist* Location: 1200 W Algonquin Rd Palatine* Full Time: 40 hours/week* Hours: M-F 7am-5pm rotating Sats 8am - 12pm* Travel: No**What you will do:*** Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service. Refers patients and visitors to appropriate department or resource. Notifies appropriate resource of patients and visitors arrival in a timely manner. Assures patient demographics and eligibility are correct.* Receives and forwards telephone calls and takes and relays messages per protocol.* Registers new patients and schedules appointments for providers and services. Reschedules appointments and follows up on cancelled and missed appointments.* Collects co pays and balances and makes follow up appointments as necessary.* Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.* May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.* Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.* May assist with medical records and clinical personnel as needed.* Maintains work and waiting areas in a neat and professional manner.* May perform a variety of special projects as assigned.* Adheres to all NCH standards, policies and procedures.**What you will need:*** **Education:** High school diploma or GED* **Experience:** One year of customer service work experience or interaction with the public required. Knowledge of medical terminology preferred.* **Unique or Preferred Skills:** Proficient computer skills.**Benefits:*** Premium pay for eligible employees* Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, and Vision options* Tuition Reimbursement* Free Parking* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off and Holiday Pay* Community Involvement Opportunities* Visa Sponsorship Available (Nursing and Lab roles)