Medical Office Receptionist

Talentify; Cookeville (TN); On-site; USD 27,000 - 36,000; Full time

Job summary

Valor Healthcare in Cookeville, TN is seeking a Medical Office Receptionist to join the Community Based Outpatient Clinic team. The role offers a weekday schedule, competitive salary, excellent benefits, and generous time off, with a focus on delivering a positive patient experience.

You will support patient intake, scheduling, and front-desk operations under supervision of the core care team, ensuring accurate data entry and compliant office practices while serving veterans and their families.

Qualifications

• High School Diploma/GED or equivalent.
• Strong computer skills; EMR experience preferred.
• Minimum 1 year in clinical or call center environment.
• Must be VA credentialed and in good standing.
• Proficiency in written and spoken English.

Responsibilities

• Assist with administrative support related to patient care.
• Inputs all patients’ information into VISTA/CPRS.
• Verifies clinical reminders due at time of visit are completed before checkout.
• Check patients in and out of the clinic.
• Schedule clinic appointments.
• Answers phones and relays messages promptly.
• Fulfill compliance requirements of the OIG, JC, EOC and related items.
• Provide excellent customer service to veterans and colleagues.
• Participate in clinic outreach events to support enrollment initiatives.
• Support patient enrollment and retention in appointments and follow-ups.
• Embrace and support new clinical or operational initiatives.

Skills

Customer service

Computer skills

EMR experience

English proficiency

Strong organization

Energetic demeanor

Education

High School Diploma/GED

Tools

VISTA/CPRS EMR

Job description

Description

Valor Healthcare is looking for a passionate Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in Cookeville. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous time off and a weekday schedule.

About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people.

Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and a world-class patient experience.

Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Position Overview

As a Medical Office Receptionist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Actively assists with the administrative support related to patientcare.
• Inputs all patients’ information into VISTA/CPRS.
• Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Check patients in and/or out of the clinic.
• Schedule clinic appointments.
• Answers phones and timely relays messages.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines. Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Requirements

Qualifications

• High School Diploma/GED or equivalent education
• Strong computer skills, EMR experience preferred
• Demonstrated high quality customer service & organization skills
• Minimum, 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.