Medical Office Operations & Revenue Cycle Lead

Mercor; New York (NY); Remote; USD 65,000 - 90,000; Full time

Job summary

Mercor is seeking professionals with hands-on experience in the administrative and operational work that keeps healthcare organizations running—the back office of a medical practice, hospital, or health plan. You will manage patient access, authorizations, claims processing, and records in real tools.

You\'ll own core workflows and collaborate with teams to ensure smooth patient registration, accurate billing, and compliant information management across payer portals and EHR systems.

Qualifications

• 3+ years of daily, hands-on experience in a healthcare administrative/back-office role.
• Direct experience with payer portals and EHR/practice-management platforms.
• Currently working in a healthcare administrative role, based in the United States.

Responsibilities

• Patient Access & Front-End workflows: registration, scheduling, eligibility verification, and referrals.
• Prior Authorization & Utilization Support: initiating, submitting, and tracking authorizations.
• Claims & Revenue Cycle: submission, status tracking, denials and appeals, A/R follow-up.
• Remittance & Payment Posting: ERA processing, payment posting, and charge reconciliation.
• Provider & Payer Operations: credentialing, enrollment, payer configuration, grievances.
• Health Information & Practice Administration: medical records management and information release.

Job description

Mercor is seeking professionals with hands-on experience in the administrative and operational work that keeps healthcare organizations running—the back office of a medical practice, hospital, or health plan. You will manage patient access, authorizations, claims processing, and records in real tools.

You\'ll own core workflows and collaborate with teams to ensure smooth patient registration, accurate billing, and compliant information management across payer portals and EHR systems.