Healthcare Operations Architect

Mercor; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Mercor is seeking professionals with hands-on healthcare admin experience to craft realistic, complex scenarios used to train AI agents. You will build records, author tasks, and evaluate operations for back-office healthcare functions across coding, prior authorization, and revenue cycle areas.

The role emphasizes design and judgment over throughput, with opportunities to influence how AI understands and simulates health-system back-office processes.

Qualifications

• 2+ years hands-on, recent experience in a healthcare administrative/back-office role.

Responsibilities

• Design realistic, complex healthcare-operations scenarios for training AI agents.
• Build supporting records and documentation for scenarios.
• Author and evaluate healthcare-operations tasks used to train AI agents.

Skills

Healthcare administration

Scenario design

Analytical thinking

Tools

Availity

Change Healthcare

Waystar

Office Ally

EHR systems

Job description

Mercor is seeking professionals with hands-on healthcare admin experience to craft realistic, complex scenarios used to train AI agents. You will build records, author tasks, and evaluate operations for back-office healthcare functions across coding, prior authorization, and revenue cycle areas.

The role emphasizes design and judgment over throughput, with opportunities to influence how AI understands and simulates health-system back-office processes.