Medical Office Manager / Clinical Supervisor

Elevate ENT Partners; Lafayette (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare provider in Lafayette, LA is looking for an Office Manager who will supervise office operations and staff while managing financial aspects of the practice. Candidates should have at least 5 years of relevant experience alongside an Associate’s or Bachelor’s degree. This role requires strong team leadership skills and a commitment to maintaining patient confidentiality.

Qualifications

• 5+ years of related experience in medical office management or supervision.
• Strong understanding of financial operations and patient confidentiality.

Responsibilities

• Supervise office operations and clinical staff.
• Manage staffing needs, including hiring and performance reviews.
• Ensure smooth patient flow and high morale among staff.
• Oversee collections process and maintain financial reports.

Skills

Office management

Financial operations

Team leadership

Staff supervision

Education

Associate’s or Bachelor’s degree

Job description

Overview

Medical Office Manager / Clinical Supervisor – Lafayette, LA

Job Summary/Objective: The Office Manager supervises office operations and clinical staff, performs limited financial management, and communicates with Managing Physician to ensure maintenance of efficient practice site operations.

Responsibilities

• Manage staffing needs, including hiring of clinical and non-clinical office staff, and conduct performance reviews.
• Recommend staff merit increases, promotions, and disciplinary actions to physicians.
• Complete and update personnel files; ensure required forms are completed; maintain personnel policy manual.
• Submit office staff time cards for payroll processing and verify accuracy and completeness of time records.
• Maintain PTO and other time-off schedules; ensure coverage during PTO or illness.
• Ensure office coverage and smooth patient flow; supervise the office to maintain high morale and a customer-oriented team.
• Hold monthly staff meetings; prepare minutes and distribute to staff and physician(s).
• Open and close the office daily according to protocol; oversee and distribute work activities and schedules.
• Create and update office procedures manual; oversee petty cash and daily cash handling and deposits.
• Verify patient demographic and insurance data prior to visits; review daily reports and assist with accurate daily close.
• Maintain inventory of supplies; order supplies as needed and obtain competitive bids annually.
• Oversee mail sorting and distribution; maintain physician schedules and ensure alignment with operations.
• Maintain patient confidentiality and attend continuing education as requested.
• Perform other tasks as required by physicians.

Financial Operations

• Demonstrate understanding of financial operations and monitor key financial indicators of the practice.
• Oversee the collections process to ensure reimbursement for services rendered and support staff questions.
• Maintain knowledge of claims submission, follow-up, and patient collections; ensure payment collection at time of service.
• Direct development of Managed Care Manual and ensure staff usage; annually review the fee schedule to maximize reimbursement.
• Enter patient accounts and post payments; prepare monthly internal financial and management reports (accounts receivable, CPT frequency, profit and loss).
• Communicate with CBO and Accounting on pertinent matters; maintain facility and office/clinical equipment; keep physician files up to date (e.g., hospital privileges, licensure, managed care plan credentials, malpractice insurance, CME).
• Maintain patient confidentiality and participate in continuing education as requested.
• Perform other tasks required by physicians.

Qualifications

• Associate’s or Bachelor’s degree obtained through a formal 4-year program.
• At least five years of related experience.

EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

Job location: Lafayette, LA