Medical Office Front Desk Coordinator-Bilingual

CarePoint Health Management Associates; Hoboken (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a skilled Medical Office Front Desk Coordinator to enhance patient interactions and streamline office operations. This role involves managing front office activities, scheduling appointments, and ensuring patient satisfaction through effective communication and organizational skills. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional customer service and attention to detail. Join a team dedicated to providing comprehensive care and making a positive impact in the community. If you are looking for a rewarding opportunity in a supportive environment, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Generous Paid Time Off

Paid Holidays

Tuition Reimbursement

Career Development Opportunities

Qualifications

• 2-3 years of medical office experience required.
• Ability to communicate effectively and manage patient interactions.

Responsibilities

• Manage front office tasks including scheduling and billing.
• Ensure patient paperwork is completed and maintain confidentiality.

Skills

Organizational Skills

Communication Skills

Customer Service Skills

Bilingual English/Spanish

Multi-tasking

Education

High School Diploma or Equivalency

Tools

Microsoft Office (Word, Excel)

Job description

About Us

CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 3,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.

CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.

What You'll Be Doing

The Medical Office Front Desk Coordinator is responsible for managing the front office, triaging phone calls, scheduling, billing, filing, and assisting with data entry and registration. A successful candidate will have good organizational skills and the ability to effectively communicate.

Essential Duties and Responsibilities:

1. Completes office activities such as filing, telephone answering techniques, preparation of documents, record retention, duplication, faxing, mail distribution, and ordering of supplies.
2. Daily tasks include, but are not limited to: confirming appointments, verifying insurance, verifying I.D. of each patient, pre-authorizations, no auto RX refills without Doctor’s permission, problem log, return phone calls, and ensuring patient paperwork is completed within 72 hours.
3. Composes and prepares correspondence, invoices, reports, presentations, and maintains appropriate files.
4. Maintains and stocks supplies in designated areas; checks equipment for proper function, as assigned, and reports malfunction promptly.
5. Prepares patient charts as required and ensures all proper consents are signed. (Non-Clinical)
6. Appropriately schedules appointments and meetings.
7. Addresses patient complaints in a timely and effective manner.
8. Keeps in constant communication with Office Manager and Senior Practice Manager.
9. Provides administrative and clerical support when necessary.
10. Complies with all of the Privacy and Confidentiality Policy and Procedures outlined in the “Privacy, Security and Confidentiality Agreement.”
11. Participates in the department’s quality improvement plan.
12. Maintains patient confidentiality and complies with HIPAA regulations.
13. Correctly schedules patients into EMR and bills appropriately.
14. Acts as a messenger when required.
15. Organizes the center’s calendars and serves as the liaison between medical professionals and patients.
16. Other duties as assigned.

What We're Looking For

• High School Diploma or Equivalency.
• 2-3 Years Medical Office experience required.
• Bilingual English/Spanish.
• Basic working knowledge of Microsoft Office (WORD, EXCEL).
• One (1) year of experience in customer service or reception, preferably in a health care environment.
• Ability to prevent, calm, or defuse irate callers and patients by working with them to identify concerns and properly direct calls.
• Knowledge of medical terminology and organizational services.
• Outstanding verbal and written communication skills, customer service skills, phone etiquette, and ability to work well in a fast-paced dynamic atmosphere.
• Team-oriented mentality.
• Ability to multi-task and work independently while being detail-oriented.
• Displays extraordinary customer service skills in person, over the phone, and in written communications.

What We Offer

• Competitive pay
• Medical, dental, and vision insurance
• 401k with Company match
• Generous paid time off
• Paid Holidays
• Tuition Reimbursement
• Advancement and career development opportunities

Influenza vaccinations are a requirement for employment at CarePoint Health. If you are not currently vaccinated, you will be required to receive the vaccination prior to your hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from CarePoint.

CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.