MEDICAL OFFICE AST OFF SITE-Hamilton Ortho

Oneida Health; New York (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Oneida Health is seeking a Medical Office Assistant to blend clinical and administrative tasks in a patient-centered setting. The ideal candidate values independence and teamwork, with a strong customer service attitude. Medical experience helps, but a positive approach is essential.

Responsibilities include engaging with patients, collecting data, maintaining records, assisting with procedures, coordinating referrals, and ensuring a hygienic environment. Computer skills are required.

Qualifications

• Exceptional customer service mindset essential for front desk and clinical tasks.
• Ability to accurately collect and record patient data.
• Strong communication and observational abilities in a team setting.

Responsibilities

• Engage with patients in person and by phone with a customer-service approach.
• Collect and record patient data with attention to detail.
• Support providers with procedures and examinations as directed.
• Maintain accurate medical records and coordinate referrals/surgeries.
• Demonstrate strong computer skills for administrative tasks.
• Maintain a clean, safe, infection-conscious work environment.
• Schedule referrals and manage supply orders as needed.
• Reassure patients and prioritize acutely ill individuals.

Skills

Customer service attitude

Observational skills

Communication skills

Detail orientation

Education

High School Diploma or equivalent

Certified Medical Assistant (Preferred)

Job description

Oneida Health is seeking a Medical Office Assistant. This role, is a dynamic blend of clinical and administrative responsibilities. The ideal candidate will thrive in a customer-centric environment, showcasing both independence and teamwork. While medical experience is a plus, a customer service attitude is essential.

Key Responsibilities

• Engage with patients in person and over the telephone with a customer service-oriented approach.
• Collect and record patient data with keen attention to detail.
• Address the needs of patients, visitors, co-workers, and the practice in a positive and timely manner.
• Demonstrate strong computer skills for efficient administrative tasks.
• Maintain a safe and hygienic environment for patients, adhering to infection prevention techniques.
• Assist providers with procedures and examinations.
• Perform treatments and procedures as directed.
• Reassure patients about wait times, giving priority to acutely ill patients.
• Maintain accurate medical records.
• Check equipment and stock supplies as needed.
• Place supply and pharmacy orders as required.
• Facilitate and execute physician orders as directed.
• Coordinate and schedule referrals and surgeries.

Qualifications

Education:

• High School Diploma or equivalent (Required)

Certifications

• Certified Medical Assistant (Preferred)

Experience

• Medical Office: 1 year (Preferred)
• Computer Skills: 1 year (Required)

Required Skills And Abilities

• Exceptional customer service attitude.
• Strong observational and communication skills.
• Ability to work both independently and collaboratively in a team.
• Detail-oriented and organized.

Physical Requirements

• Ability to stand, sit, or move for extended periods.
• Manual dexterity for computer and administrative tasks.
• Ability to lift, push, or pull light to moderate loads.