Medical Office Associate I, Full Time, Days - AMG Family Practice - Freehold

Atlantic Health System; Jackson (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Office Associate to support daily operations. This role includes managing patient records, scheduling appointments, and ensuring high-quality customer service. The ideal candidate will have strong communication skills and experience in a medical office setting.

Qualifications

• Experience in managing patient communication and scheduling.
• Knowledge of billing support and insurance verification.

Responsibilities

• Interviews patients for case histories prior to appointments.
• Schedules and coordinates appointments.
• Communicates test results to patients as directed.

Skills

Customer Service

Communication

Job description

Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associate manages both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing

Principal Accountabilities:

• Interviews patients for case histories prior to appointments.
• Schedules and coordinates appointments.
• Accurately updates and maintains patients' health records.
• Verifies insurance coverage and assists the billing department with processing claims.
• Communicates test results to patients when directed by physicians or nursing professionals.
• Ensures contacting patients regarding appointments, answering billing questions.
• Assists patients with re-scheduling appointments and other scheduling issues.
• Performs other related duties as assigned.
• Work with highest confidentially and abide HIPA compliance