Medical Office Associate I, Full Time - 8am-4pm, Endocrinology, Morristown

Atlantic Health System; Morristown (NJ); On-site; USD 37,000 - 52,000; Full time

Job summary

Atlantic Health System in Morristown, NJ is seeking a front desk specialist to manage patient flow, greet patients, answer phone calls, schedule appointments and collect demographics and insurance information.

The role involves accurate EMR data entry, processing times, registrations, and coordination with clinicians. Occasional travel between practices may be required. Strong communication and computer skills are essential.

Qualifications

• Must have strong interpersonal and verbal communication skills to serve a diverse patient base.
• Proficient in patient registration, appointments, scheduling, and arrival management.
• Working knowledge of computers, medical terminology, insurance, and EMR usage.

Responsibilities

• Phone Coverage: Answer and handle calls promptly with proper etiquette.
• Scheduling: Schedule patient appointments with appropriate visit type and length.
• Registration: Greet patients, collect demographics and insurance info, and register in the system.
• EMR: Enter information into EMR and use EMR for notes, referrals, and check-out.
• May require managing reporting, scheduling, authorizations/referrals, and inventory.
• Travel to other practices as required by leadership.

Skills

Interpersonal communication

Phone etiquette

Scheduling patient appointments

Registration & demographics collection

EMR data entry

Tools

EMR system

Job description

Job Responsibilities & Essential Functions

• Phone Coverage: Answer, handle, phone calls in a timely and efficient manner. Utilize appropriate telephone etiquette.


• Scheduling: Using general scheduling guidelines appropriately schedule patient appointments selecting appropriate visit type/length of visit. May be required to schedule meetings for physicians.


• Registration: Greets patient promptly upon arrival to practice. Accurately collects and documents time-of-service payments. Verifies/collects: demographics, emergency contact information, and insurance information. Correctly registers patients in system, including registration paperwork.


• EMR: Accurately enters information into EMR. Uses EMR for prescriptions, phone notes, referrals, outreach, check‑out, etc.


• May require managing reporting, surgical scheduling, managing authorizations and referrals, maintaining adequate supply inventory.


• Other duties as assigned.


• Travel to other practices as required by practice leadership.

Other Desired Skills, Abilities & Knowledge

• Must demonstrate interpersonal, written and verbal communication skills are required in order to serve a diverse customer base. knowledge of how to assist patients in a timely manner with concerns and/or complaints.


• Be proficient in the following, but not limited to: patient registration, appointments, scheduling, arrival appointments, EMR phone notes, indexing documents within EMR, telephone etiquette.


• A working knowledge of computers. Knowledge regarding medical terminology, insurance, Electronic Medical Records (EMR) preferred.


• Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and staff in balance with sound business practice.


• Must operate standard office machines and equipment such as photocopiers, PC, fax, scanner, general office and communications equipment.


• Basic problem solving and decision‑making skills required.