Medical Office Associate I, Per Diem - Days, Nephrology, Morristown

Atlantic Health; Morristown (NJ); On-site; USD 38,000 - 46,000; Full time

Job summary

Atlantic Health in Morristown, NJ seeks a dedicated medical receptionist to support front desk operations. You will handle phone calls, schedule patient visits, and greet patients with professionalism.

Responsibilities include accurate patient registration, collecting demographics and insurance, and entering information into the EMR (prescriptions, notes, referrals). Travel to other practices may be required per leadership. Strong communication and computer skills are essential.

Qualifications

• Excellent interpersonal and communication skills
• Ability to handle phone calls with professional etiquette
• Proficient in scheduling and appointment handling
• Accurate data entry in EMR and related systems
• Knowledge of medical terminology and insurance processes

Responsibilities

• Phone Coverage: Answer, handle, phone calls in a timely and efficient manner. Utilize appropriate telephone etiquette.
• Scheduling: Using general scheduling guidelines appropriately schedule patient appointments selecting appropriate visit type/length of visit. May be required to schedule meetings for physicians.
• Registration: Greets patient promptly upon arrival to practice. Accurately collects and documents time-of-service payments. Verifies/collects: demographics, emergency contact information, and insurance information. Correctly registers patients in system, including registration paperwork.
• EMR: Accurately enters information into EMR. Uses EMR for prescriptions, phone notes, referrals, outreach, check-out, etc.
• May require managing reporting, surgical scheduling, managing authorizations and referrals, maintaining adequate supply inventory.
• Other duties as assigned.
• Travel to other practices as required by practice leadership.

Skills

Interpersonal skills

Verbal communication

Written communication

EMR proficiency

Appointment scheduling

Telephone etiquette

Tools

EMR system

Office equipment

Job description

Job Responsibilities & Essential Functions

• Phone Coverage: Answer, handle, phone calls in a timely and efficient manner. Utilize appropriate telephone etiquette.


• Scheduling: Using general scheduling guidelines appropriately schedule patient appointments selecting appropriate visit type/length of visit. May be required to schedule meetings for physicians.


• Registration: Greets patient promptly upon arrival to practice. Accurately collects and documents time-of-service payments. Verifies/collects: demographics, emergency contact information, and insurance information. Correctly registers patients in system, including registration paperwork.


• EMR: Accurately enters information into EMR. Uses EMR for prescriptions, phone notes, referrals, outreach, check-out, etc.


• May require managing reporting, surgical scheduling, managing authorizations and referrals, maintaining adequate supply inventory.


• Other duties as assigned.


• Travel to other practices as required by practice leadership.

Other Desired Skills, Abilities & Knowledge

• Must demonstrate interpersonal, written and verbal communication skills are required in order to serve a diverse customer base. knowledge of how to assist patients in a timely manner with concerns and/or complaints.


• Be proficient in the following, but not limited to: patient registration, appointments, scheduling, arrival appointments, EMR phone notes, indexing documents within EMR, telephone etiquette.


• A working knowledge of computers. Knowledge regarding medical terminology, insurance, Electronic Medical Records (EMR) preferred.


• Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and staff in balance with sound business practice.


• Must operate standard office machines and equipment such as photocopiers, PC, fax, scanner, general office and communications equipment.


• Basic problem solving and decision-making skills required.