Medical Office Associate / 32 Hours per Week / Full-Time

Summa Health; Akron (OH); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Basic Life and Accidental Death & Dism

Supplemental Life and AD&D

Dependent Life Insurance

Short-Term and Long-Term Disability

Retirement Savings Plan

Flexible Spending Accounts –Healthcare

Employee Assistance Program (EAP)

Identity Theft Protection

Pet Insurance

Education Assistance

Daily Pay

Job summary

Summa Health is hiring a Medical Office Associate to greet patients, complete registrations, collect co-pays, schedule appointments and gather insurance information at our Fairlawn, OH location.

This 32-hour per week, full-time role requires one year of clerical experience, basic typing, confidentiality, and teamwork, with rotating Saturdays and comprehensive benefits. Knowledge of EMR systems and strong customer-service skills are preferred.

Qualifications

• High school diploma or equivalent.
• Light typing skills and one year clerical experience.
• Must maintain confidentiality and provide patient service.
• Strong interpersonal and communication skills; able to work in a team.
• Ability to interact with patients and handle inquiries about billing.
• Familiarity with EMR systems preferred.

Responsibilities

• Greet patients and perform registration and scheduling.
• Collect co-pays and manage past-due balances and insurance documentation.
• Answer phones and route inquiries.
• Assist with patient billing questions.

Skills

Typing

Clerical experience

Interpersonal communication

EMR knowledge

Teamwork

Patient interaction

Customer service

Confidentiality

Bodily fluids exposure handling

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR)

Job description

Medical Office Associate / 32 Hours per Week / Full-Time (Job ID: 61082)

3378 W Market Street, Fairlawn, OH 44333

Summa Health / Spine Institute Rehab Services

Full-Time / 32 Hours per Week / Benefits Eligible / Will work rotating Saturdays

One-year previous office / clerical work experience required

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Greets patients, performs administrative and clerical tasks in a medical office to include completing registration and collecting co-pays and past-due account balances, scheduling appointments, and capturing all necessary documentation and information to complete insurance processes. Answers and routes phone calls. Provides answers to questions on patient billing.

Formal Education Required

• a. High school diploma or equivalent

Experience & Training Required

• a. Light typing skills.
• b. One (1) year clerical experience.

Other Skills, Competencies and Qualifications

• a. Must maintain confidentiality of patient, employee, or financial records.
• b. Skill in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, and physicians.
• c. Computer skills, that may include previous experience with an Electronic Medical Record (EMR)
• d. Ability to perform in a work team environment.
• e. Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
• f. Assumes accountability for demonstrating behaviors consistent with the customer service policy.
• g. Required ability to handle bodily fluids and possible exposure to communicable disease.

Level of Physical Demands

• a. Exerts up to ten pounds of force occasionally, and/or a negligible amount of force frequently. Ability to bend, stand, and work for extended time.

Equal Opportunity Employer

Equal Opportunity Employer/Veterans/Disabled

Salary

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Benefits

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay