Medical Office Assistant - Urgent Care

Salem Health Hospitals & Clinics; Salem (OR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Salem Health Hospitals & Clinics is seeking a Medical Office Assistant for Urgent Care to ensure a welcoming patient experience from arrival to checkout. You will manage scheduling, registration, insurance verification, and communications with care teams, while maintaining HIPAA compliance and accurate records in a fast-paced outpatient setting.

Join a Top Workplace in Oregon that supports professional growth, Lean-driven problem solving, and a comprehensive benefits package.

Qualifications

• High school Diploma or Equivalent or 5 years' experience in a healthcare setting.
• Exceptional computer skills and the ability to quickly master multiple programs.
• Knowledge of business and office machines such as fax, telephone, computer and printer, copier as well as reception skills.

Responsibilities

• Greet and assist patients and visitors.
• Schedule appointments, follow-ups, and referrals.
• Manage phone calls and messages professionally.
• Verify orders and register patients accurately.
• Handle no-shows and late arrivals.
• Verify insurance, collect payments, and obtain authorizations.
• Maintain patient records and ensure HIPAA compliance.
• Enter charges and manage work queues.
• Update scheduling templates as needed.
• Compile data for reporting and performance tracking.
• Order and maintain supplies efficiently.

Skills

Exceptional computer skills

Reception skills

Spanish bilingual (preferred)

Education

High school Diploma or Equivalent

5 years' experience in a healthcare setting

Tools

EPIC experience

Job description

Medical Office Assistant - Urgent Care - 17755

Posted yesterday

Description

Your role with us

The medical office assistant plays a vital role in supporting patients by ensuring a smooth and welcoming experience from the moment they arrive. By managing scheduling, registration, insurance verification, and communication with care and accuracy, you will be helping patients access the services they need with minimal stress or delay. Your attention to detail and compassionate service directly impacts patient satisfaction, comfort, and trust in their overall care experience.

What you'll do

• Greet and assist patients and visitors.
• Schedule appointments, follow-ups, and referrals.
• Manage phone calls and messages professionally.
• Verify orders and register patients accurately.
• Handle no-shows and late arrivals.
• Verify insurance, collect payments, and obtain authorizations.
• Maintain patient records and ensure HIPAA compliance.
• Enter charges and manage work queues.
• Update scheduling templates as needed.
• Compile data for reporting and performance tracking.
• Order and maintain supplies efficiently.

Required qualifications

• High school Diploma or Equivalent or 5 years' experience in a healthcare setting.
• Exceptional computer skills and the ability to quickly master multiple computer programs.
• Knowledge of business and office machines such as fax, telephone, computer and printer, copier as well as reception skills.

Additional information

• Bilingual in Spanish/English highly preferred.
• Previous outpatient medical clinic front office experience preferred.
• Previous EPIC experience is preferred.

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].