Medical Office Assistant Urgent Care

OSF HealthCare; Pekin (IL); On-site; USD 36,000 - 37,000; Full time

Job summary

OSF HealthCare seeks a Medical Office Assistant Care Guide to enhance patient experiences through registration, payment collection, and direct patient support. This role requires a High School Diploma and 1 year in a patient care setting, with strong interpersonal skills. The position offers competitive hourly pay and opportunities for professional growth within a supportive healthcare team.

Qualifications

• 1 year experience in a patient care or customer service role.
• BLS for Health Care Providers certification required within 2 weeks of hire.

Responsibilities

• Registering patients and collecting payments.
• Assisting the provider with care and treatment.
• Companion patients through their experience.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Knowledge of Medical Terminology

Education

High School Diploma/GED

Tools

Microsoft Software

Electronic Health Record (Epic)

Job description

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Pay for this position is $17.60/hour. This is an Hourly position.

Overview

POSITION SUMMARY: The Medical Office Assistant Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.

The Care Guide is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.

This role is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Floating to various facilities required based on business need.

Qualifications

REQUIRED QUALIFICATIONS:

Education: High School Diploma/ GED

Experience: 1 year experience in a patient care or customer service role

Licensure/ Certification: American Heart Association (BLS for Health Care Providers); required within 2 weeks of hire date Other

Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented. Knowledge of medical terminology Knowledge of Epic Ability to maintain effective and organized systems to ensure timely patient flow.

PREFERRED QUALIFICATIONS:

Experience: Previous experience with an electronic health record.

OSF HealthCare is an Equal Opportunity Employer.

REQUIRED QUALIFICATIONS:

Education: High School Diploma/ GED

Experience: 1 year experience in a patient care or customer service role

Licensure/ Certification: American Heart Association (BLS for Health Care Providers); required within 2 weeks of hire date Other

Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented. Knowledge of medical terminology Knowledge of Epic Ability to maintain effective and organized systems to ensure timely patient flow.

PREFERRED QUALIFICATIONS:

Experience: Previous experience with an electronic health record.

OSF HealthCare is an Equal Opportunity Employer.