Medical Office Assistant (Per-Diem) - ACS - General Medicine

University Hospital; Newark (NJ); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision Insurance

HSA & FSA

Retirement/Pension Plan

Employee Assistance Program

Job summary

University Hospital in Newark, NJ seeks a Medical Office Assistant to support daily clinic operations. You will greet and register patients, schedule appointments, handle referrals, and assist with billing and records management. Strong customer service and clerical skills are essential.

Requirements include a high school diploma or GED, two years of clerical experience, and proficiency with MS Office and electronic registration/medical records systems; bilingual abilities are a plus.

Qualifications

• High school diploma or GED is required; associate degree is preferred.
• Two years of clerical experience including receptionist and scheduling duties.
• Proficient with MS Office and electronic registration/medical record systems; excellent customer service.

Responsibilities

• Greet patients and visitors and explain clinic procedures; maintain courteous service.
• Accurately schedule, cancel, and confirm patient appointments per department criteria.
• Register patients completely and accurately; collect required information.
• Answer phones, take messages, and route inquiries appropriately.
• Maintain an organized filing system and prepare documents for scanning/records.
• Assist with billing procedures and forms; support documentation for referrals.
• Develop and maintain positive customer relations in line with guidelines.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or GED

Associate degree (preferred)

Tools

MS Office

Electronic registration systems

Medical records systems

Job description

Overview

About the Role

The primary purpose of the Medical Office Assistant position is to provide support with the daily activities of the clinic including answering phones and routing calls, scheduling appointments, patient referrals, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing and record retention activities.

Responsibilities

What You’ll Do

• Greets patients and visitors in a prompt and courteous manner, explaining clinic procedures, answering routine questions, and facilitating adherence to schedule of appointments.
• Accurately schedules/cancels/confirms patients’ appointments according to the criteria of the department.
• Registers patients completely and accurately.
• Answers phone calls, takes accurate messages, and refers caller or message to appropriate party.
• Maintains an accurate filing system to meet the needs of the department, following established guidelines. Ensures that lab slips, x-ray reports, etc. are filed and/or prepped for scanning and/or scanned in a timely manner for Medical Records. Ensures scripts sent to Medical Records are affixed to an 8 ½ by 11 paper with a current zebra label.
• Assists with billing procedures and forms, assists in the preparation of documents and forms sent to/received from referring physician directed.
• Develops and maintains good customer relations skills consistent with the department’s guidelines.

Qualifications

What You’ll Bring

Required

• High school diploma or GED required;
• Two (2) years of progressively responsible clerical experience, including receptionist and scheduling duties required.
• Computer skills (proficient w/MS Office & experience w/electronic registration and medical record systems) and excellent customer service skills required.

Preferred

• Ability to multi-task and to effectively present information in one-on-one and small group situations. Bilingual (Spanish, Portuguese, or French) preferred.
• Associate degree preferred.
• Experience in medical office setting including some billing preferred.

What We Offer

• Vacation Time
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

In compliance with New Jersey’s Pay Transparency Act, the salary range for this position is TC/9999 - $21.49 per hour. University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.The expected salary range for this position is in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

University Hospital offers a competitive salary & comprehensive benefits package. Affinity Action/Equal Opportunity Employer, M/F/D/V.