Medical Office Assistant: Patient Care & Scheduling

University Hospital; Newark (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

PTO

Medical coverage

Dental insurance

Vision insurance

HSA/FSA

Disability insurance

Pension plan

Pet insurance

EAP

Professional development

Job summary

University Hospital, a leading academic medical center in Newark, seeks a Medical Office Assistant to support daily clinic activities, greet patients, answer calls, schedule appointments, and assist with billing and records. The role emphasizes accurate registration and timely communication with departments and physicians.

Required are a high school diploma or GED and 2 years of clerical experience, including receptionist duties.

Qualifications

• High school diploma or GED required.
• Two years of progressively responsible clerical experience, including receptionist and scheduling duties.
• Computer skills with MS Office and experience with electronic registration and medical record systems.
• Excellent customer service skills required.

Responsibilities

• Greets patients and visitors in a prompt and courteous manner, explaining clinic procedures, answering routine questions, and facilitating adherence to schedule of appointments.
• Accurately schedules/cancels/confirms patients’ appointments according to the criteria of the department.
• Registers patients completely and accurately.
• Answers phone calls, takes accurate messages, and refers caller or message to appropriate party.
• Maintains an accurate filing system to meet the needs of the department, following established guidelines. Ensures that lab slips, x-ray reports, etc. are filed and/or prepped for scanning and/or scanned in a timely manner for Medical Records. Ensures scripts sent to Medical Records are affixed to an 8 ½ by 11 paper with a current zebra label.
• Assists with billing procedures and forms, assists in the preparation of documents and forms sent to/received from referring physician directed.
• Develops and maintains good customer relations skills consistent with the department’s guidelines.

Skills

Clerical skills

Customer service

Education

High school diploma or GED

Associate degree preferred

Tools

MS Office

Electronic medical records system

Job description

University Hospital, a leading academic medical center in Newark, seeks a Medical Office Assistant to support daily clinic activities, greet patients, answer calls, schedule appointments, and assist with billing and records. The role emphasizes accurate registration and timely communication with departments and physicians.

Required are a high school diploma or GED and 2 years of clerical experience, including receptionist duties.