Medical Office Assistant (MOA) - Infusion

Advocate Aurora Health; Park Ridge (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health system seeks a full-time clinical support professional for its Park Ridge location. Responsibilities include patient check-in, providing education, and assisting with clinical care and records management. The role requires excellent communication skills, a high school diploma, and 2 years of relevant experience.

Benefits

Paid Time Off

Health and Welfare Benefits

Educational Assistance

Qualifications

• 2 years of related experience or education/experience combination.
• Experience taking patient vital signs preferred.
• Knowledge of medical terminology and CPT/ICD9 coding preferred.

Responsibilities

• Informs provider about delays and patient status.
• Schedules appointments and performs patient check-in.
• Maintains a clean and safe work environment.

Skills

Communication

Time Management

Organizational Skills

Familiarity with Computers

Education

High school diploma or GED

Job description

Department: 37394 Advocate Illinois Masonic Medical Center - Infusion: Park Ridge

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Monday to Friday 8:30-5pm.

Major Responsibilities:

Non-Clinical Responsibilities

• Informs provider regarding delays and the status of waiting patients.
• Assists with medical record maintenance by preparing documents for scanning.
• Assists patients with the self check-in process as needed.
• Other duties as assigned.
• Answers telephones, responds to questions, takes messages or transfers calls as appropriate.
• Schedules appointments and referrals as needed. Performs patient check-in, registration, and insurance verification as directed. Handles cash/credit collections and reconciliation.

Clinical support in the delivery of clinical care

• Provides written patient education and discharge instructions. Reinforces discharge instructions from the provider.
• Assists patients in obtaining additional services ordered by the provider prior to leaving the practice, as part of discharge planning, and sets up referrals for additional services.
• Accurately performs and maintains site quality control logs in accordance with standards for maintaining CLIA certification. Maintains test tracking log (if applicable) and communicates to the provider any delays in obtaining results. Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures.
• Knows where emergency equipment is located and makes it available to the provider. Reports non-functioning or non-compliant equipment to the appropriate department and site leadership.
• During the visit, measures and records accurately: blood pressure, pulse, temperature, height, weight, and reason for the visit.
• Screens patient calls. Directs urgent and emergent concerns to the provider. Responds to messages and documents follow-up in the medical record.
• Practices standard precautions in all patient encounters as appropriate.
• Orders supplies as directed and maintains inventory par levels using standard products, paying attention to waste. Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources.
• Handles patient flow, including preparing rooms and patients, and other duties as identified by the Advocate Medical Group physician office standards protocol. Stocks exam rooms using AMG standards.
• Performs various tests/procedures as directed by the provider and in accordance with training, competency, and site policies and procedures.

Medical Record and HIPAA standards/Risk and Safety Compliance

• Maintains a clean and safe work environment consistent with infection control and safety guidelines.
• Maintains work area in accordance with the facility site checklist.
• Cleans exam rooms between patients, including equipment used during the visit and the patient waiting area, as needed.
• Complies with established OSHA safety standards and other required regulatory standards.
• Participates in annual safety training and demonstrates Culture of Safety behaviors/techniques.
• Reports all non-compliance and incident occurrences and completes appropriate reporting methods.
• Supports quality initiatives as required.
• Maintains confidentiality in all aspects of patient care and communication, in person and via telephone.
• Disposes and shreds papers containing patient identifiable information according to policy.
• Adheres to standardization protocols.

Practice Participation and Patient Satisfaction and Service

• Provides efficient, high-quality service to patients who arrive or who telephone or visit in person to request information.
• Demonstrates sincere understanding and empathy in interactions with patients.
• Adheres to Advocate Medical Group (AMG) service standards and Advocate's MVP.
• Meets or exceeds established patient satisfaction targets in collaboration with the team.
• Treats patients, families, and staff with respect and considers cultural differences.
• Participates in activities to evaluate and improve processes contributing to satisfaction.
• Maintains a professional image according to AMG standards, including clothing, grooming, and wearing identification badges at all times.
• Completes all required customer service training and follows scripting initiatives.
• Functions as a clinical support, attentive and responsive to patients, staff, and providers, working closely to resolve issues.

Professional Developmental Responsibilities

• Maintains current standards of care awareness.
• Attends and participates in meetings and in-services.
• Maintains skills competency, including current CPR certification.
• Completes annual competency reviews.

Education/Experience Required:

• 2 years of related experience or a combination of education/experience.
• Experience taking patient vital signs preferred.
• Knowledge of medical terminology and CPT/ICD9 coding preferred.
• High school diploma or GED.

Knowledge, Skills & Abilities Required:

• Good communication skills.
• Familiarity with computers.
• Good time management and organizational skills.
• Current CPR certification.

Physical Requirements and Working Conditions:

• Ability to work varying shifts to meet the needs of the center. Ability to work under stressful conditions and in difficult situations. Able to respond quickly to patient needs and work at a fast pace. Work environment includes potential exposure to adverse, hazardous, or unpleasant conditions while caring for the sick. Ability to assist in evacuation of patients in emergencies. Routinely works with potentially infectious specimens and patients.
• If position involves direct patient care, must be able to lift up to 35 pounds without assistance. For heavier lifts or when patients cannot assist, patient handling equipment should be used with at least one other staff member, assessed case-by-case.

This job description provides a general overview of the work expected and may include other duties as needed.

Pay Range

$20.40 - $30.60

Our Commitment to You:

Advocate Health offers comprehensive benefits including:

• Base pay within the listed range based on qualifications and experience.
• Shift and on-call premiums, incentive pay, and potential annual increases.
• Paid Time Off, health and welfare benefits, flexible spending accounts, family benefits, retirement plans, and educational assistance.

About Advocate Health

Advocate Health is a large nonprofit health system serving nearly 6 million patients across the US, known for innovation and excellent care in various specialties. Headquartered in Charlotte, NC, it employs 155,000 teammates across numerous hospitals and care locations, with extensive research and educational programs.