Medical Office Assistant II

Bassett Healthcare Network; Village of Cooperstown (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Bassett Healthcare Network is seeking a Medical Office Assistant II to enhance patient care and support ambulatory teams. This role is vital for ensuring a seamless patient experience through administrative excellence and effective communication. Join a dedicated team focused on improving community health and quality of life.

Qualifications

• Demonstrated excellence in patient and customer interactions.
• Ability to communicate clearly with nurses and providers.
• Experience in scheduling and registration functions.

Responsibilities

• Provide administrative support to ambulatory care teams.
• Ensure high-quality patient experience through excellent customer service.
• Train new staff members and act as a subject matter expert.

Skills

Customer Service

Attention to Detail

Interpersonal Skills

Job description

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative, patient-focused culture dedicated to making a difference. We are committed to helping our community achieve optimal health and quality of life.

What you'll do

The Medical Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This key role in the patient-centered care team demonstrates excellence in all patient and customer interactions, including face-to-face and telephone encounters. Responsibilities include providing administrative support to ambulatory care teams, ensuring a high-quality patient experience through excellent customer service, attention to detail, and interpersonal skills. The role also involves clear communication with nurses and providers, accurate patient scheduling, demographic and financial data collection, and potentially direct revenue responsibilities such as payment collection and insurance verification. The assistant may also train new staff members and act as a subject matter expert in various functions like scheduling, registration, and referrals.