Medical Office Assistant II

Bassett Healthcare Network; City of Oneida (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare network as a Medical Office Assistant II, where you'll be the first point of contact for patients. This role emphasizes excellent customer service and administrative support, ensuring a high-quality patient experience. You'll work closely with healthcare teams, contributing to optimal health outcomes in the community.

Qualifications

• Experience in administrative support roles preferred.
• Ability to communicate clearly with healthcare providers.

Responsibilities

• Serve as the first point of contact for patients.
• Provide administrative support to ambulatory care teams.
• Schedule patients and collect demographic information.

Skills

Customer Service

Attention to Detail

Interpersonal Skills

Job description

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative, patient-focused culture dedicated to making a difference. We are committed to helping our community achieve optimal health and a high quality of life.

What you'll do

The Medical Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This key role in the patient-centered care team demonstrates excellence in all patient and customer encounters, including face-to-face and telephone interactions. You will provide administrative support to ambulatory care teams, ensuring a high-quality patient experience through excellent customer service, attention to detail, and strong interpersonal skills. Responsibilities include communicating clearly and accurately with nurses and providers, scheduling patients efficiently, collecting demographic and financial information, and possibly handling revenue through payment collection and insurance processing. You may also train new staff members and act as a subject matter expert in various functions such as Scheduling, Registration, and Referrals.