Medical Office Assistant I - Float Pool

Bassett Healthcare Network; Village of Cooperstown (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Bassett Healthcare Network seeks a Medical Office Assistant I to enhance patient care through excellent customer service and administrative support. This role involves greeting patients, scheduling appointments, and managing records, ensuring a smooth patient experience. Ideal candidates will possess strong interpersonal skills and relevant experience in a healthcare setting.

Benefits

Paid time off

Insurance options

Retirement plans

Qualifications

• High School Diploma or GED preferred; 2-year/Associate Degree preferred.
• At least one year of relevant work experience required; customer service experience preferred.

Responsibilities

• Serve as the first point of contact for patients within the healthcare network.
• Schedule appointments, collect patient information, and manage records.
• Process payments accurately and support office operations.

Skills

Computer proficiency

Customer service

Time management

Confidentiality

Interpersonal skills

Education

High School Diploma or GED preferred

2-year/Associate Degree preferred

Job description

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative, patient-focused culture dedicated to making a positive impact. We are committed to helping our community achieve optimal health and quality of life.

What you'll do

The Medical Office Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This key role supports patient-centered care by providing excellent customer service, accurate communication, and administrative support to ambulatory care teams. Responsibilities include scheduling, registration, revenue collection, and supporting patient needs throughout their visit.

• Reception/Call Handling: Greet patients courteously, answer calls promptly, relay messages accurately, and keep patients informed of delays.
• Registration/Appointment Scheduling/Referrals: Collect and verify patient information, schedule appointments, process referrals, and ensure data accuracy.
• Collection of Payment/Cash Handling: Explain payment dues, process payments accurately, and balance cash drawer daily.
• Office Support/Cross Coverage/Confidentiality: Manage patient records, prepare correspondence, scan documents, and support office operations while maintaining confidentiality.

What we need from you

Education: High School Diploma or GED preferred; 2-year/Associate Degree preferred.

Experience: At least one year of relevant work experience required; customer service experience preferred.

Skills: Computer proficiency, customer service, time management, confidentiality, interpersonal skills.

Physical Requirements: Sedentary work capacity, occasional lifting, reaching, and repetitive motions.

Travel: No travel required.

Total Rewards

Benefits include paid time off, insurance options, retirement plans, and more. Specific offerings may vary by location and position.

Pay Range

Minimum: USD $16.98/hr; Maximum: USD $25.47/hr. Compensation is based on experience, education, and other factors.

We love the difference people bring

We are an equal opportunity employer, committed to diversity and inclusion in the workplace.