Medical Office Assistant I - Float Pool

Bassett Medical Center; Village of Cooperstown (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Bassett Medical Center is seeking a Medical Office Assistant I for the Float Pool. This entry-level position involves providing administrative support and ensuring a high-quality patient experience. Responsibilities include managing patient information, scheduling, and payment processing, all within a patient-centered care team. Ideal candidates will possess strong customer service skills and a commitment to confidentiality.

Benefits

Comprehensive benefits including paid time off

Insurance and retirement options

Qualifications

• Minimum one year relevant work experience required.
• Customer service experience preferred.
• An associate degree may substitute for one year of experience.

Responsibilities

• Serve as the first point of contact for patients.
• Provide administrative support to ambulatory patient care teams.
• Ensure a high-quality patient experience through excellent customer service.

Skills

Computer proficiency

Customer service

Time management

Confidentiality

Interpersonal skills

Education

High School Diploma or GED preferred

2-year/Associate Degree preferred

Job description

Join to apply for the Medical Office Assistant I - Float Pool role at Bassett Medical Center

Bassett Medical Center provided pay range

This range is provided by Bassett Medical Center. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.98/hr - $16.98/hr

Overview

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

Responsibilities

The Medical Office Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient-centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Ensures a high-quality patient experience by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, and timely communication to nurses and providers regarding patients. Also responsible for accurate scheduling, collecting demographic and financial information, and may have direct revenue responsibilities such as payment collection and insurance verification.

• Reception/Call Handling: Greet patients courteously, provide necessary informational packets, handle emergent situations, answer phones promptly with proper greeting, take accurate messages, and offer MyBassett sign-up opportunities.
• Registration/Appointment Scheduling/Referrals: Complete registration, confirm and update demographic and insurance data, support appointment scheduling, and process referrals and authorizations efficiently.
• Collection of Payment/Cash Handling: Communicate payment due, process payments accurately, and maintain balanced cash drawer.
• Office Support/Cross Coverage/Confidentiality: Manage patient information, support documentation and scanning, handle correspondence, and ensure confidentiality. Assist with office supplies and support other locations as needed.

Qualifications

Education: High School Diploma or GED preferred; 2-year/Associate Degree preferred.

Experience: Minimum one year relevant work experience required; customer service experience preferred. An associate degree may substitute for one year of experience.

Skills: Computer proficiency, customer service, time management, confidentiality, interpersonal skills.

Physical Requirements

• Sedentary work involving lifting up to 10 lbs., sitting most of the time, with occasional physical activity.
• Repetitive motions, grasping, lifting, reaching, and visual acuity required.

Hazards

• Occasional exposure to bodily fluids/bloodborne pathogens.

Travel

• No travel required.

Total Rewards

Comprehensive benefits including paid time off, insurance, retirement, and more. Benefits vary by location and position.

Pay Transparency Statement

Salary is based on qualifications, experience, and industry standards. The range provided is a good faith estimate at the time of posting.

EEO Statement

We are an equal opportunity employer, providing employment opportunities without regard to legally protected characteristics.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Healthcare Provider
• Industries: Hospitals and Health Care