Medical Office Assistant-Gastro

Kettering Health Network; Dayton (OH); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

Kettering Health in Dayton, OH, is seeking a Medical Office Assistant for a full-time physician office role. The position supports front desk operations, patient care, and accurate recordkeeping in an outpatient setting.

The ideal candidate holds a high school diploma, demonstrates strong communication, basic computer and EHR skills, and attention to detail. Medical office experience and HIPAA knowledge are preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or outpatient setting preferred.
• Completion of a medical office administration program is a plus.

Responsabilités

• Greet and check in patients and visitors professionally.
• Schedule and coordinate patient appointments using electronic scheduling systems.
• Collect and verify patient demographics, insurance and billing information; process co-pays and assist with billing inquiries.
• Answer and direct incoming calls and route questions as needed.
• Assist patients with intake forms and consent documents for accuracy.
• Maintain and update patient records in the EHR; scan and upload documents.
• Verify insurance eligibility and benefits; assist with claims processing.
• Order and monitor inventory of office and medical supplies; notify staff of low stock.
• Support HIPAA, OSHA, infection control, and safety standards.
• Participate in team meetings and quality improvement activities.

Connaissances

Basic computer proficiency (EHR)

Strong written and verbalcommunication

Attention to detail

Multitask and prioritize

Customer service orientation

Medical terminology

HIPAA regulations

Formation

High school diploma or equivalent

Outils

Outlook

Word

Teams

Description du poste

Job Details

Physician Office | Dayton | Full-Time | First Shift

Responsibilities & Requirements

The Medical Office Assistant supports patient care, safety, and access by performing administrative tasks in a medical office or outpatient setting. This role ensures efficient front office operations, accurate recordkeeping, and a welcoming environment for patients and visitors. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education

• High school diploma or equivalent.

Skills

• Basic computer proficiency, including use of electronic health record (EHR) systems
• Strong written and verbal communication
• Attention to detail
• Ability to multitask and prioritize
• Customer service orientation
• Basic understanding of medical terminology
• Ability to maintain confidentiality and comply with HIPAA regulations

Essential Functions

• Greet and check in patients and visitors, ensuring a professional and welcoming environment.
• Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
• Collect and verify patient demographic, insurance, and billing information; process co-payments and assist with billing inquiries.
• Answer and direct incoming phone calls, responding to patient questions or routing calls appropriately.
• Assist patients in completing intake forms and consent documents, ensuring accuracy and completeness.
• Maintain and update patient records in the electronic health record (EHR) system, scanning and uploading documents as needed.
• Verify insurance eligibility and benefits, and assist with processing insurance claims.
• Order and monitor inventory of office and medical supplies, notifying appropriate staff of low stock.
• Support compliance with HIPAA, OSHA, infection control, and organizational safety standards.
• Participate in team meetings and quality improvement activities as requested.

Competencies

• Employee demonstrates proficiency in Outlook.
• Employee demonstrates proficiency in Word
• Employee demonstrates proficiency in Teams
• Employee demonstrates consistent Hand Hygiene practices.

Preferred Qualifications

• Completion of a medical office administration program from an accredited institution.
• One year of experience in a medical office, outpatient clinic, or healthcare administrative support role.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.