Medical Office Assistant - EDS Center

Medical University Hospital Authority (MUHA); North Carolina; On-site; USD 25,000 - 39,000; Full time

Job summary

Carolina Family Care, Inc. (CFC) is seeking a front desk registrar at West Campus EDS to greet patients, collect payments, and manage registrations with a focus on accuracy and compassionate service.

You will coordinate with the care team, verify insurance, schedule appointments, and ensure the patient experience remains smooth and courteous in a fast-paced environment. Prior EPIC experience preferred, healthcare exposure is a plus.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience preferred.
• Experience with hospital information systems (EPIC) is a plus.

Responsibilities

• Greet patients and families and manage front-desk interactions.
• Schedule appointments by phone or in person to optimize clinic flow.
• Verify and update patient demographics and insurance information.

Skills

Customer service

Medical office

Insurance verification

EPIC system

Pre-registration

Education

High school diploma

Tools

EPIC EHR

Job description

Job Description Summary

MUSC EDS center primary care is located in West Ashley and is an annual subscription concierge program connecting Ehlers-Danlos Syndrome (EDS) patients with a doctor specializing in primary care. The physician and support team will focus on preventive medical care and create wellness plans customized to patients' unique needs while enhancing the patient experience by providing a high level of customer service. This dedicated partnership between patients and their physician includes convenient and immediate attention through same-day or next-day appointments, customized wellness plans, personalized care, direct access to physician and referral management to specialty care.

Entity

Carolina Family Care, Inc. (CFC)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004965 CFC PC West Campus EDS

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

40

Work Shift

Job Description

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.

Responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage, or resources identified revealing the ability to pay out of pocket for MUHA & UMA services; and provide patients co-payment/deductible/deposit information to be paid prior to services rendered.

Job Duties and Responsibilities:

• Obtain and update demographic and insurance information for all patients.


• Meet standard productivity metrics while performing the pre-registration and registration process.


• Complete all regulatory and compliance related forms for the visit.


• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.


• Demonstrate commitment to positive patient and family experiences and excellence in customer service.


• Function as integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.


• Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable.


• Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of Financial applications.


• Minimizes patient complaints through effective and accurate communication and education related to patient out of pocket costs for hospital and physician services.


• Proactively identifies discrepancies within EPIC Tool and works with appropriate teams to resolve.


• Accepts payments made in advance of service and hands off to appropriate billing office for posting to patient account.


• For patient/families with insurance, calculate patient estimate based on plan, benefits and out of pocket thresholds; discuss and finalize method of payment. Ensures all activities are documented within EPIC.


• Obtain and record accurate patient data, assure compliance with all state and federal regulations to include informing patients about our programs (FAP, Cobra.)


• Work closely with internal and external peers and communicate at a high level of professionalism.


• Interact with State workers and external partners to accomplish work efforts. And, ensure that all the patient accounts are appropriately processed and worked for financial counseling, including noting all areas so that work is visible to the Health Care Team. Have the ability to understand and interpret credit bureau data and possess strong communication skills to include both formal and informal communication.


• To work accounts assigned to patient work queues in Epic meeting departmental established expected metrics.


• Compliant with all MUSC Health Policies and Procedures.


• Other duties as assigned.

Additional Job Description

Required Minimum Training and Education:

High school diploma or equivalent (GED).

One (1) year of customer service experience.

Ability to interpret and apply financial procedures and regulations preferred.

Previous experience with hospital information systems or word processing preferred.

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Required Licensure, Certifications, Registrations: N/A

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repe